Head of Retail Wireless Operations

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

We are seeking a senior leader as the Head of Retail Wireless Operations to support the build-out of a new line of business for EchoStar. In this role, you will be responsible for managing the full end-to-end program design, development, and execution, as well as tracking post-launch success. You will act as a strategic driver, translating vision into flawless execution and acting as the operational backbone of this high-profile strategic initiative. 

What Success Looks Like (Objectives)

• Direct the long-term strategy for retail wireless’ new line of business, working through design, development, execution, and post-launch support
• Harness subject matter expertise by managing cross-functional department relationships; success depends on cross-functional alignment across product, IT, finance, legal, care, marketing, and other functional workstreams to execute high-impact initiatives
• Navigate ambiguity, influence business decisions, and drive complex workstreams to completion; act as a "force multiplier" for the program, ensuring that our strategic vision is translated into flawless execution across multiple departments
• Manage a team of business analysts who support the program and cross-functional teams; establish operational workflows and mentor management to build leadership capacity

Skills, Experience and Requirements

Core Skills and Competencies

• Must be adept at seeing the big picture; you will need to thoroughly understand the upstream and downstream impacts of decisions about the design of the program
• Must demonstrate a strong understanding of high-level financial models; you must also be able to understand complex IT systems and architecture
• Must be comfortable with executive reporting; this requires expert communication skills to lead high-stakes discussions with internal stakeholders up through C-Suite
• Critical experience leading, restructuring, and scaling high-performing operations and strategy departments during periods of hyper-growth
• Advanced proficiency in program and release management methodologies for large-scale, multi-party technical integrations
• AI innovation capabilities to deploy analytical platforms and automation tools for predictive risk modeling and business planning

 

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Business Administration, Engineering, Telecommunications, or a related field (Master's preferred)
• Minimum Experience: You must have 8 years of experience in wireless planning, business operations, or a related field, with at least 3 years in a senior leadership role
• Required Technical Skills: Must have at least 5 years of experience with:
• Google Suite
• Process-mapping and executive-level workflow visualization tools
• Enterprise-level program management and OKR tracking platforms

Visa sponsorship not available for this role

Benefits

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email View email address on ziprecruiter.com.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)