Housing Placement Senior Clerk

Job Description

Job Description

Akron Metropolitan Housing Authority

Housing Placement Senior Clerk

Non Exempt - Clerical Bargaining Unit

New Hire: $22.24 Hourly

AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.

General Purpose:

Responsible for final determination of the eligibility for housing assistance through the preparation, verification and maintenance of applicant documentation, in addition to monitoring wait lists and daily vacant unit listings needed for placement.

Essential Duties and Responsibilities:

• Prepare and maintain applicant files for placement and/or referral to other Authority departments according to eligibility criteria. Enter applicant and occupancy information into the computer and complete all necessary documentation.
• Determine final eligibility based on income calculation for LIPH, HCVP, LHA and Tax Credit programs in accordance with the Admissions and Occupancy Policy, Administrative Plan and Tenant Selection Plan.
• Assists in staff transitions including training and auditing new Housing Placement Clerks
• Maintain an 80% pass rate on all audited files

• Update and maintain current applicant wait list.

• Schedule placement appointments and interview applicants utilizing standard procedures. Conduct field placement activities as required.

• Conduct client orientation sessions

• Research and compile data required to answer inquiries regarding applications, transfers, eligibility and other requests for admissions and occupancy information.

• Track vacant units and ensure they are scheduled and occupied. Contact applicant from wait list. Print daily vacant unit reports, ensure files are accurate, and work with managers on schedules.

• Miscellaneous:

Type and file occupancy reports, records and correspondence.

Maintain vacancy information.

Research outstanding balances on vacated accounts and maintain files on unpaid accounts.

Provides coverage for the Client Service Representative for breaks and lunch, as needed.

Determine ready units available to prospective tenants.

Pull and send HCVP files and records for various programs.

Other duties as assigned.

Competencies:

Demonstrates an ability to multitask, organize, and prioritize effectively; provides excellent customer service to tenants, colleagues at AMHA and other agencies; demonstrates good math skills and accuracy with data entry and complex calculations.

Minimum Qualifications, Education and Certifications:

Minimum of 1 year Housing Placement Clerk experience preferred. Must have Public Housing and HCVP Rent Calculation Certification and Certified Occupancy Specialist Certification or complete all Certifications within 1 year. High school diploma or equivalent with one to two years' experience in customer service, data entry and general office procedures. Proficiency with computers required. Must have a valid Ohio Drivers’ License and be insurable by AMHA.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office environment.

Monday - Friday 8:00am - 4:30pm