IT Technician II

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Salary: $90,000.00 Annually Turn trash into opportunity — build a career that keeps communities running Patriot Disposal / Apple Valley Waste is a growing waste and recycling services organization serving residential, commercial, and industrial customers across multiple states. With operations spanning five states and eleven locations and continued expansion planned, we are focused on building scalable infrastructure, improving operational efficiency, and delivering reliable service to the communities we serve. About the Role We are seeking a hands‑on IT Technician Level II to assist with day‑to‑day IT support across a multi‑site environment. This role is critical to ensuring our technology systems run reliably and that employees across all locations receive timely and effective support. This role will oversee help desk activity, coordinate field support, and manage escalations. This is an excellent opportunity for an experienced IT professional who enjoys solving problems, leading teams, and building structures in a growing organization. Key Responsibilities IT Operations & Support Establish and monitor help desk ticket intake, prioritization, and resolution Ensure timely response to user issues and minimize downtime Establish and monitor service levels (SLAs) Field & Multi‑Site Support Travel when required to support field operations and resolve issues Ensure consistent IT service delivery across geographically dispersed teams Serve as escalation point for complex technical issues Lead resolution of critical incidents Ensure issues are properly documented and resolved Identify root causes and implement preventative solutions Process Improvement Implement and standardize IT processes and workflows Improve ticketing, documentation, and asset management practices Identify opportunities to increase efficiency and reduce recurring issues Qualifications Required 5–8+ years of IT experience, including hands‑on support 2+ years of leadership or supervisory experience Experience supporting multiple locations or distributed operations Strong troubleshooting skills across hardware, software, and networks Experience with help desk/ticketing systems Ability and willingness to travel regularly Preferred Experience in operational or field‑based environments (logistics, manufacturing, services, etc.) Familiarity with Microsoft technologies (O365, Azure, Active Directory) What We’re Looking For A hands‑on Team Player who is comfortable solving technical issues Strong communicator who can work with both technical and non‑technical teams Ability to prioritize and manage multiple competing demands Someone who thrives in a fast‑paced, growing organization A problem‑solver who takes ownership and drives results Paid time off and holidays Why Join Us Opportunity to build and shape IT operations in a growing organization High‑impact role with visibility across the business Collaborative and fast‑paced environment #J-18808-Ljbffr