Business Banking Center Manager

Pay Range: $82,901.00 - $110,549.00 Incumbent is responsible for efficient organization and management of the Business Banking Center’s workflow, credit approvals, problem resolution, and personnel management. Responsible for effective utilization of systems used within the department, specifically the origination system (B2B) and the portfolio management system (Risk Advisor). Ensure work is processed in compliance with all applicable regulations and policies. Develop and produce reports to monitor compliance with regulations and service level agreements. Take action to ensure compliance. Advise, counsel, coach, and instruct the Business Banking Center (BBC) staff on various aspects of their jobs. Perform customary human resources functions (hiring, monitor staff productivity and performance, performance reviews, etc.). Interact with Business Banking and branch relationship managers on various issues relating to loan underwriting. Decide on appeals of credit decisions, requests for policy exceptions, etc. The group's ability to deliver high customer service with a short turnaround directly affects the Bank’s customer service and its ability to complete effectively in the marketplace. Ensuring the quality of the asset booked to the bank through prudent credit decisions and correct loan structuring will minimize delinquency and loan losses and positively impact the Bank’s profitability. Interacts with the Department Manager and Credit Manager regarding credit policy, operations, reporting and various other issues relating to the department. Contributes to the development of new Business Banking strategies, products, etc. Education and Experience 5 – 10 years banking experience required including 2-5 years as a Commercial Lender or Business Banker 2 years of supervisory experience, preferred 4 year College degree in business desired, MBA preferred Skills and Abilities Knowledge of commercial lending with strong financial analysis and accounting skills In depth knowledge of small business credit scoring models and strategies are necessary Strong leadership and motivation skills are essential Superior written and oral communications required, including excellent presentation skills Incumbent must possess knowledge of laws governing lending and compliance Knowledge of Bank Credit Policy & Procedures, Government Lending Program policies and regulations Strong working knowledge of loan origination systems, preferably Baker Hill’s B2B system Knowledge of personnel management policy and regulations General banking background in order to identify cross sell opportunities Unique Job Characteristics and Requirements B2B administrator certification, Fiserve CBSImaging system Tasks Performed 60% Senior Underwriter and point person for day to day underwriting issues. Must ensure Small Business Lending adherence with the Bank’s loan policy and procedures, compliance, and State and Federal regulations in multiple state environment. 10% Oversee Quality Control. Pre and Post closing review. 10% System Administrator for Bank to Business. 5% Assists in development of solutions relative to work flow improvement and policy. 5% Provide ongoing training to branch personnel. Act as support to Small Business Bankers and Branch Lenders using Bank to Business. 5% Train, mentor, develop and oversee underwriting staff. Conduct annual reviews. 5% Other duties as assigned. Physical Requirements Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Benefits for Full-Time Employees Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance: Supporting your growing family. Tuition Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP): Access to support and resources. Pet Insurance: For all your furry friends. Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future. Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. #J-18808-Ljbffr NBT Bank