Customer Service Specialist - Order Management (Pulp & Paper Industry)

ANDRITZ is seeking a detail-oriented and customer-focused Customer Service Specialist – Order Management to support our Pulp & Paper business. In this role, you will serve as a key point of contact for customers, sales teams, and internal partners, managing the full order lifecycle from quotation through delivery. You will play a critical role in ensuring order accuracy, timely communication, and a high level of service within a fast-paced industrial environment. Responsibilities Customer & Sales Support Serve as a primary point of contact for customers and sales teams. Provide product and order-related information, status updates, and timely responses to inquiries. Build strong working relationships with internal and external stakeholders. Order Management Create and manage quotations, pricing, and customer orders in SAP. Review orders for accuracy and completeness prior to release for manufacturing. Track and manage orders through the full lifecycle, ensuring timely execution. Vendor, Logistics & Fulfillment Coordination Coordinate with vendors and suppliers to fulfill order requirements. Partner with logistics teams to ensure on-time delivery and shipment accuracy. Communicate shipment schedules, delays, and updates to customers and sales teams. Inventory & Process Support Maintain customer consignment inventory and “make & hold” agreements. Track and reconcile inventory levels in alignment with customer agreements. Administrative & Transactional Support Maintain accurate documentation for quotes, purchase orders, and customer orders within SAP. Process invoices, freight charges, and related transactions. Ensure timely follow-up on orders, vendor activities, and outstanding items. Qualifications 2–4 years of experience in customer service, order management, or inside sales, preferably within a manufacturing or industrial environment. Experience working with an ERP system (SAP preferred). Solid understanding of order processing, logistics, and shipping terms (preferred). Strong attention to detail, organization, and accuracy. Ability to manage multiple tasks in a fast-paced, high-volume environment. Strong communication skills, both written and verbal. Proficiency in Microsoft Office (Excel, Word, PowerPoint). What Sets You Apart Experience supporting industrial or technical products. Comfort working cross-functionally with sales, operations, and vendors. Ability to work with urgency while maintaining a high level of accuracy. Work Environment This role is primarily office-based, with exposure to an industrial manufacturing environment as needed. EEO Statement We are an AA/EEO/Veterans/Disabled Employer. Legal authorization to work in the U.S. is required. Benefits Medical insurance Vision insurance Dental insurance 401(k) Paid maternity leave Paid paternity leave Commuter benefits Tuition assistance Disability insurance #J-18808-Ljbffr ANDRITZ