Senior Operations Associate, Robot - DoorDash Dot

About the Team DoorDash Labs is an independent team within DoorDash. We are hiring a Senior Operations Associate to lead a team of operators executing against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions, we want to talk to you! About the Role We are looking for a driven senior operations associate excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (2:30–12:30 AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in DoorDash Labs. This job is 100% onsite at our Operations Hub in Mesa, AZ, with some duties in Chandler and Tempe, AZ. Key Responsibilities Manage a component of our operations Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues Serve as an escalation path for issues in the field, including incidents and onsite presence depending on severity Maintain an "and not either or" attitude when balancing business needs, costs, and safety Be an expert in our autonomous technology and help track and convey changes to it Strive to push metrics and add to them personally Qualifications 4+ years of experience (preferably in the autonomous industry or with strong interest) Managed an operationally efficient team through multiple product phases A proven track record of operating in cross‑functional initiatives and succeeding in a complex and fast‑moving environment An analytical mindset and can deliver actionable recommendations out of complex situations; proficiency in gSuite, JIRA and SQL is preferred but not essential Legal Statements Statement of Non-Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Equal Employment Opportunity Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Accommodations If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash