Service Business Development Rep

Position Summary

The Business Development Representative (BDR) - Commercial Service Division is responsible for driving revenue growth by developing new customer relationships and expanding existing accounts within the commercial glass and glazing service market. This role focuses heavily on generating and securing service opportunities including storefront repairs, emergency board-up services, door and hardware repairs, glass replacement, preventative maintenance programs, tenant improvement support, and ongoing facility service agreements.

The ideal candidate is a highly motivated sales professional with experience in the commercial construction, facilities maintenance, or glass and glazing industry who understands the urgency, responsiveness, and relationship-driven nature of commercial service work. This individual will play a critical role in expanding market share, strengthening strategic partnerships, and positioning the company as the preferred provider for commercial glazing service solutions.

This position requires a strong hunter mentality, operational awareness, relationship management skills, and the ability to work collaboratively with estimating, operations, dispatch, and project management teams to ensure exceptional customer experiences and profitable growth.

Key Responsibilities

Business Development & Sales Growth

• Identify, pursue, and secure new commercial service opportunities across targeted markets and industries.
• Generate recurring revenue opportunities through preventative maintenance agreements and national/regional service partnerships.
• Build and maintain a robust sales pipeline through prospecting, networking, referrals, cold outreach, and industry events.
• Conduct client meetings, site visits, and presentations to understand customer needs and position service capabilities effectively.
• Collaborate with leadership to establish territory growth strategies and revenue objectives.
• Track market trends, competitor activity, and emerging opportunities within the commercial service sector.

Commercial Service Focus

• Respond rapidly to incoming customer opportunities and urgent service requests.
• Understand service dispatch workflows, scheduling priorities, and operational capabilities to ensure accurate communication with customers.
• Help develop long-term service relationships versus one-time transactional work.

Customer Relationship Management

• Serve as a primary point of contact for prospective and key commercial service clients.
• Establish trust-based relationships through responsiveness, professionalism, and solution-oriented communication.
• Conduct regular account reviews and customer follow-ups to identify additional opportunities.
• Maintain high levels of customer satisfaction and retention.
• Assist in resolving escalated customer concerns by coordinating with operations and leadership teams.
• Ensure all customer interactions align with company values, safety standards, and service expectations.

Sales Strategy & Technology Utilization

• Maintain accurate and timely reporting on sales activity and performance metrics.
• Leverage technology and data to improve prospecting efficiency, customer engagement, and pipeline visibility.
• Support leadership initiatives focused on innovation, automation, and process improvement within the sales organization.
• Use digital tools, virtual meetings, and mobile technology to maximize responsiveness and market coverage.

Collaboration & Cross-Functional Partnership

• Ensure smooth handoff of awarded work from sales to operations.
• Participate in operational meetings to stay aligned on scheduling, service capacity, and customer priorities.
• Assist with strategic account planning and large client development initiatives.
• Support continuous improvement initiatives focused on scalability, customer experience, and profitability.

Qualifications

Required Qualifications

• 3+ years of business development, sales, or account management experience within one or more of the following:
  • Glass and glazing
  • Commercial construction
  • Building materials
  • Facilities services
  • Exterior building services
  • Commercial maintenance industries
• Proven track record of generating new business and growing customer accounts.
• Strong understanding of commercial service operations and customer expectations.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-starter with strong organizational and time management abilities.
• Proficiency with CRM platforms, Microsoft Office Suite, and sales reporting tools.
• Valid driver's license and ability to travel within assigned territory.

Preferred Qualifications

• Experience specifically within commercial glass service and repair operations.
• Existing relationships with property management groups, general contractors, or facility management organizations.
• Knowledge of glazing systems, storefront systems, entrances, hardware, and commercial building envelopes.
• Experience selling recurring service agreements or maintenance programs.
• Familiarity with ERP systems and service dispatch software.

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees:

• Industry-leading Compensation
• Medical, Dental, and Vision Insurance Plans
• 401K with employer match
• 100% Company-paid Short-Term Disability and Life Insurance
• Supplemental Life Insurance and additional Voluntary Benefits
• Personal Health Advocate
• Employee Assistance Program
• Tuition Reimbursement
• Generous Paid Time Off (PTO) including 9 annual holidays
• Daily Pay

EEO/AA Employer/F/M/disabled/veterans