Technical Services Lead: Customer Escalations & Coach
MongoDB HQ
MongoDB, Inc. is seeking a hands-on Technical Team Lead within the Support organization to guide a small distributed team, lead escalations, and coordinate cross-functional efforts. The role emphasizes customer obsession, service quality, and continuous improvement. You will balance direct customer support with coaching and technical leadership. You will spend about half your time on complex investigations, drive process improvements, and mentor engineers while representing Technical Services #J-18808-Ljbffr
Vacancy posted 5 days ago
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