Retail Banking Branch Leader

FCN Bank Assistant Branch Manager (Connersville) Department: Retail Branch Job Status: Full-time FLSA Status: Non-Exempt Reports to: Branch Manager Amount of Travel Required: Local Positions Supervised: Yes Work Schedule: Monday – Saturday Position Summary Join our team at FCN Bank and become an integral part of our success story as an Assistant Branch Manager in our Retail Branch Department. We're seeking a dynamic individual who's ready to take on leadership responsibilities in the fast-paced banking industry. This full-time role offers an exciting opportunity to collaborate with our Branch Manager and drive efficient daily operations across all banking services. Essential Functions Lead and supervise a dedicated team of customer service representatives, head tellers, and tellers, ensuring seamless daily operations. Foster strong customer relationships by opening new deposit accounts and providing continuous support. Assist customers with a range of services including debit cards, online banking, and bill pay, ensuring their banking needs are met with excellence. Provide expert guidance to business customers on cash management services. Conduct audits of teller windows & cash drawers to maintain operational integrity. Step in to support the teller line when necessary, demonstrating flexibility and a hands-on approach. Collaborate with the Branch Manager on performance evaluations, recognitions, and corrective actions as needed. Contribute to achieving profit, performance, and customer service goals through proactive management and oversight. Address customer and employee concerns promptly, including issues related to fraud, ensuring timely resolution and communication with the Branch Manager. Skills & Abilities Experience and/or Education Bachelor’s Degree in a related field or equivalent experience in the banking industry. Proficiency in Microsoft Office, Excel, and Outlook. Skills Strong communication skills, both verbal and written, with a focus on professionalism and clarity. Solid understanding of banking regulatory matters and operational procedures. Ability to handle various banking operations efficiently while maintaining accuracy and attention to detail. Proven leadership skills with the ability to motivate and inspire teams to achieve excellence. Adaptability to thrive in a dynamic work environment and remain composed under pressure. Ethical conduct aligned with industry standards and organizational values. Exceptional organizational and multitasking abilities, with a keen eye for prioritization. Analytical mindset with problem-solving skills to address challenges effectively. Customer-oriented approach, dedicated to delivering exceptional service while adhering to company policies. At FCN Bank, we're committed to fostering a collaborative and supportive work environment where every team member can thrive. Join us in shaping the future of banking and make a difference in the lives of our customers. Apply now to be part of our team! FCN Bank N.A. is an equal-opportunity employer. #J-18808-Ljbffr FCN Bank