Client Services Consultant

Cross Country is looking for top talent to join our team! We are a market‑leading, tech‑enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today. BASIC PURPOSE The Client Relations Consultant will be responsible for strategically increasing the Company’s pipeline of business opportunities across multiple lines of business. Will develop and facilitate selling opportunities for enterprise‑wide sales staff by engaging daily with decision‑makers in healthcare organizations across the country to generate new client prospects and qualified leads. Will collaborate with peers and the outside sales team to implement a structured approach to improving the Workforce Solutions team’s number of generated leads, meetings scheduled, presentations, and opportunity win rate. ESSENTIAL FUNCTIONS Develop ongoing relationships with client prospects that result in opportunities for enterprise‑wide sales staff to engage directly with the client. Product scope includes, but is not limited to, Travel Nurse/Allied Staffing, Per Diem Staffing, Technology, and Locum Tenens Staffing. Implement a systematic approach to identifying prospective clients. Study the current market dynamics to become well‑versed in identifying new or evolving opportunities/solutions for Cross Country to pursue with prospective clients. Effectively coordinate conference calls, meetings, and travel time for multiple sales executives in varying regions throughout the United States. Collaborate with multiple regional sales leaders to advance a strategic business development plan supporting quarterly and annual revenue goals. Develop and execute a high‑volume client outreach effort, primarily by phone/email/social media, performing to established metrics for conversion to new business. Successfully navigate internet websites and social media applications to collect targeted market and client information. Ensure that current, competitive information is resident in the Customer Relationship Management (CRM) application system. Engage effectively with business unit leadership, sales leadership, and delivery specialists (e.g., Search Consultants, Account Managers) to fully leverage all potential business opportunities. Primary point of contact for internal research operations and data operations teams to maximize business development efforts. Research and prepare strategic briefing of potential clients’ prior experience across the Cross Country’s continuum of services. Achieve monthly and quarterly goals/metrics. QUALIFICATIONS Bachelor’s Degree and minimum of three years’ experience in a related inside sales or business‑to‑business role. Healthcare staffing experience preferred. Demonstrated success executing a territory penetration plan with clear and measurable outcomes. Superior verbal and written communication skills are required, demonstrating the ability to communicate credibly with top decision‑makers in major healthcare enterprises. Professional presentation style and demeanor conveying warmth and professionalism over the telephone. Comfortable with making multiple cold calls into healthcare organizations nationwide to successfully determine appropriate decision‑makers. Committed to achieving goals and resilient when client interest declines. Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones. Demonstrated competency with Microsoft Office Suite products in a Windows environment including, but not limited to, Outlook, PowerPoint, Excel and Word. Prior experience with a Customer Relationship Management (CRM) application is preferred, Salesforce is ideal. Ability to conduct Internet research in an efficient and productive manner. Ability to multi‑task and prioritize shifting responsibilities in a dynamic, quickly changing client‑driven environment with changing demands and, at times, conflicting assignments. Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Voluntary Insurance 401(k) plan Tuition Assistance Pet Insurance Wellness options through Burnalong, including an online platform of classes and programs and local gym access. Cross Country is an Equal Opportunity Employer (EOE) – Veteran/Disability. #J-18808-Ljbffr