It Support Analyst

Job Description

Job Description

Overview

We are seeking an IT Support & Endpoint Management Specialist to join a growing technology team. This role combines traditional IT support responsibilities with endpoint management, device lifecycle management, software deployments, security initiatives, and technology modernization projects.

The ideal candidate will enjoy balancing hands-on user support with project-based work focused on improving endpoint management, automation, security, and the overall employee technology experience.

Key ResponsibilitiesEnd User Support

• Provide day-to-day technical support for employees
• Troubleshoot hardware, software, operating system, and application issues
• Respond to and resolve service desk tickets
• Support desktop, laptop, mobile device, and peripheral issues
• Deliver excellent customer service and user communication

Endpoint Management

• Administer and maintain endpoint management solutions
• Manage device deployments, replacements, and lifecycle activities
• Configure, maintain, and support Windows-based endpoints
• Assist with endpoint standardization initiatives
• Support endpoint security and compliance efforts

Software Deployment & Modernization

• Package and deploy applications
• Manage software installations, upgrades, and updates
• Support patch management processes
• Assist with enterprise technology rollouts and migration projects
• Participate in endpoint modernization initiatives

Process Improvement & Documentation

• Create and maintain technical documentation
• Support process improvement initiatives
• Assist with PowerShell automation efforts
• Identify opportunities to improve operational efficiency and end-user experience

Required Skills & Experience

• Windows Operating System administration and troubleshooting
• Microsoft 365 support experience
• Endpoint Management experience
• Mobile Device Management (MDM)
• Hardware and software troubleshooting
• End-user support experience
• Service desk or desktop support experience
• Strong problem-solving and analytical skills
• Technical documentation experience

Technical Environment

• Microsoft 365
• Microsoft Intune
• Endpoint Management Solutions
• Windows Operating Systems
• Mobile Device Management (MDM)
• PowerShell
• Device Lifecycle Management
• Software Packaging and Deployment
• Patch Management
• Endpoint Security Tools

Preferred Skills

• Microsoft Endpoint Manager
• Application Packaging
• Application Deployment
• Patch Management Administration
• Basic Networking Knowledge
• Endpoint Security and Compliance Experience
• Automation and Scripting Experience

Education & Qualifications

• Associate's Degree in Information Technology, Computer Science, or a related field preferred
• Equivalent professional experience will also be considered

Ideal Candidate

• Customer-focused with strong communication skills
• Self-starter who can work independently
• Organized and able to manage multiple priorities
• Strong troubleshooting and analytical abilities
• Highly adaptable and eager to learn new technologies
• Passionate about process improvement and technology modernization
• Collaborative team player with a strong sense of ownership

What This Opportunity Offers

• Blend of hands-on support and project-based work
• Exposure to modern endpoint management technologies
• Opportunity to work with Microsoft Intune and Microsoft 365 environments
• Involvement in enterprise endpoint modernization initiatives
• Experience supporting security, compliance, and automation projects
• Opportunity to make a direct impact on technology standardization and user experience improvements
• Stable, long-term opportunity within a collaborative technology team

Job Type & Location

This is a Contract position based out of De Pere, WI.

Pay and Benefits

The pay range for this position is $30.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in De Pere,WI.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.