Operations & Sales Manager - Parking Operations

Job Title: Operations & Sales Manager
Department: Operations / Business Development
Reports To: Senior Leadership
FLSA Status: Exempt

SUMMARY:

The Operations & Sales Manager is responsible for overseeing daily parking operations while driving revenue growth through business development and client acquisition initiatives. This role supports the launch and expansion of AM Parking's next-generation parking and mobility platform by combining strong operational leadership with a strategic sales mindset. The ideal candidate brings direct parking industry experience, the ability to manage multi-site operations, and a proven track record of building client relationships and closing new business opportunities.

RESPONSIBILITIES:
• Audit data submitted by departments to identify discrepancies requiring resolution.\
• Oversee daily parking operations across multiple locations, including valet, self-park, monthly, and event parking.
• Implement and maintain standard operating procedures to ensure consistency, efficiency, and high service standards.
• Manage on-site teams, staffing levels, scheduling, and performance metrics.
• Monitor revenue, reporting, and overall operational performance across assigned assets.
• Ensure compliance with local regulations, safety requirements, and company policies.
• Actively promote and sell AM Parking services and technology solutions to prospective clients, including developers, hotels, restaurants, and commercial properties.
• Identify, develop, and pursue new business opportunities, partnerships, and client accounts.
• Build and maintain strong relationships with property owners, asset managers, and hospitality operators.
• Present and position AM Parking as a modern, technology-forward alternative to traditional parking operators.
• Assist with structuring service agreements, pricing strategies, and client proposals.
• Serve as a key ambassador for the AM Parking platform by demonstrating system capabilities and client value.
• Support the onboarding of new properties and ensure smooth implementation of systems and operational processes.
• Partner with leadership to refine and improve platform functionality based on operational feedback and client needs.
• Drive adoption of digital tools, valet technology, and payment processing systems.
• Assist them with special projects and perform other duties as assigned.

QUALIFICATIONS:
• 3-7+ years of direct experience in the parking industry required.
• Proven success in sales, business development, account management, or client relations.
• Strong knowledge of parking operations, including valet, garages, and mixed-use environments.
• Demonstrated ability to pitch services, negotiate terms, and close business deals.
• Entrepreneurial mindset with strong problem-solving and business-building capabilities.
• Excellent communication, presentation, and relationship-building skills.
• Proficient with parking technology platforms, digital payment tools, and reporting systems preferred.

EDUCATION :
• Bachelor's degree in business administration, Hospitality Management, Operations Management, or a related field preferred.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:
• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

The above description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.