Collections & Recovery Specialist (Post Charge-Off)

Job Title: Collections & Recovery Specialist (Post Charge-Off) Location: Fort Worth, TX 76177 Schedule: Monday - Friday, 8:00 AM - 5:00 PM Industry: Automotive Financial Services / Lending Overview Our client, a leader in automotive financial services, is seeking a detail-oriented Collections & Recovery Specialist to support post charge-off account resolution efforts. This role focuses on coordinating recovery activity, working with third-party vendors, and engaging customers to maximize recovery outcomes while mitigating loss. Key Responsibilities Assign charged-off accounts to external recovery, repossession, and skip tracing partners based on established performance criteria Manage ongoing follow-ups with vendors to track account activity and ensure performance expectations are met Handle inbound and outbound calls with customers to discuss repayment options, settlements, and voluntary surrender of collateral Maintain accurate account updates and documentation within internal systems Respond to inquiries from internal teams, external vendors, and customers via phone and email Support legal recovery processes, including coordination with agencies and attorneys on escalated accounts Review disputed accounts, conduct research, and escalate complex cases as needed Assist with redemption and reinstatement processing by verifying funds and initiating appropriate workflows Partner with internal teams on fraud-related matters and accounts requiring additional investigation Qualifications High School Diploma or GED required; Bachelor's degree preferred Experience in collections, recovery, finance, or a related field strongly preferred Strong communication skills with the ability to navigate sensitive financial conversations Ability to manage multiple accounts and prioritize workload effectively Proficiency in Microsoft Office and case management systems Detail-oriented with strong problem-solving and analytical skills Ideal Candidate Background in automotive finance, lending, or collections environments Experience working with third-party vendors or agencies Comfortable handling high-volume phone and email communication Ability to work both independently and collaboratively in a fast-paced environment Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)