Senior ITSM Analyst
Moorings Park Communities
Senior ITSM Analyst
Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners.
Contributions:
- Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery
- Analyze processes and implement improvements to enhance service delivery and operational efficiency
- Develop dashboards, metrics, and reporting to provide visibility into IT service performance
- Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms)
- Coordinate with vendors and stakeholders to ensure effective service delivery
- Facilitate cross-functional collaboration, workshops, and process adoption
Job Requirements:
- Bachelor's degree in IT, Business, or related field (or equivalent experience)
- 4–8 years of experience in IT operations, service management, or process improvement
- Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required)
- Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow)
- Strong analytical, facilitation, and communication skills
- Healthcare or senior living experience preferred
Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.
Simply the Best Benefits for our partners include:
- FREE health and dental insurance
- FREE Telemedicine for medical and behavioral health
- Vision insurance, company paid life insurance and short-term disability.
- Generous PTO program
- HSA with employer contribution
- Retirement plan with employer match
- Tuition reimbursement program
- Wellness program with free access to on-site gym
- Corporate discounts
- Employee assistance program
- Caring executive leadership
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior ITSM Analyst in Naples, FL vacancy
- ...Job Description Job Description Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are...SeniorTemporary work
The Moorings Park Institute Incorporated
Naples, FLmore than 2 months ago - ...Sr. Business Systems Analyst – FICO BigRio is a technology consulting firm empowering data to drive innovation and advanced analytics. We specialize in cutting-edge Big Data, Machine Learning, and Custom Software strategy, analysis, architecture, and implementation...Senior
Saviance
Naples, FL21 days ago - ...Requisition ID: 65130 Title: Sr Business Systems Analyst - PLM Dev Ops Sr Business Systems Analyst - PLM Dev Ops Arthrex is... ...medical education in orthopedics. Arthrex is actively seeking a Sr Senior Business Systems Analyst - PLM Dev Ops to work directly with...SeniorWork at officeRemote workFlexible hours
Arthrex
Naples, FL3 days ago $20 per hour
...Job Description Job Description Move Specialist for Seniors Team Lead Bluestar Move Management Ft Myer & surrounding areas $20/hour | Part-Time | About the Role Bluestar Move Management - Ft Myer division, is seeking Senior Move Specialists to support...SeniorHourly payPart timeSeasonal workRelocationFlexible hoursShift workBluestar Moving Services
Naples, FL10 days ago$100k
Job Description Job Description Benefits/Perks Opportunity to make over $100k per year Monday through Friday with No On-Call Bonuses after $35k in Revenue Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary...SeniorMonday to FridayFlexible hoursALCIDEWORKS LLC
Naples, FL10 days ago- ...NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Managed Care Contracting Analyst is responsible for managing the contracting for all governmental and third party payer contracts to include provider enrollment,...Contract workWork at office
NCH
Naples, FL4 days ago - ...Job Description Job Description Nationwide, multidisciplinary AmLaw 200 firm is seeking a talented Senior Associate Attorney to join their esteemed Trust, Estate & Wealth Preservation group. The firm offers a supportive and inclusive work environment with the opportunity...SeniorFull timeWork at office
Denovo Review
Naples, FL18 days ago - Risk Specialist I - Sanctions Location: On site in Miami Lakes, FL; Memphis, TN; Orlando, FL; Johnson City, TN; Birmingham, AL, Asheboro, NC; Knoxville, TN; Nashville, TN; Naples, FL or Longwood, FL Summary: The position is responsible for performing confidential...Work at office
First Horizon
Naples, FL5 days ago - ...An exciting leadership opportunity is available for an experienced Senior Project Manager / Seller-Doer to drive the growth and delivery of utility infrastructure projects across the Southwest Florida market. This role is ideal for a highly motivated engineering professional...Senior
Hire Resolve USA
Naples, FL2 days ago - ...Senior Project Manager Scout1Solutions is searching for a Senior Project Manager to join an ENR TOP 25 GC in their Naples office. The Senior Project Manager will be responsible for the overall direction, completion, and financial outcome of a single complex construction...SeniorWork at office
Scout 1 Solutions
Naples, FL1 day ago $33 - $36 per hour
...Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Data Analyst to support our client's team. Created/Revised Date: 3/16/2026 Anticipated Closing Date: 06/01/2026 Job Title : Customer...Hourly payTemporary workLocal areaShift workEastridge Workforce Solutions
Naples, FL2 days ago- ...Job Description Job Description Tax Senior Manager Canfield, OH | Columbus, OH Qualifications: ~ Aspiration to become a Partner within two years. ~8+ years of public accounting experience. ~ Proficient in accounting software. ~ CPA designation required...SeniorLocal area
Spartan Placements, LLC
Naples, FL25 days ago - ...meaningful work, and a role that encourages continued personal and professional growth, this may be worth exploring. We're seeking a Senior Strategic Growth Consultant to work remotely with a global organization specializing in leadership and personal development....SeniorRemote jobFlexible hours
LiveHappy Initiative
Naples, FL7 days ago $215k - $325k
...Job Description Job Description Trust & Estates Senior Associate Attorney Naples, Florida 5+ Years Experience $215,000–$325,000 A respected AmLaw 100 firm is seeking a Trust & Estates Senior Associate Attorney to join its Naples office. This opportunity is...SeniorWork at officeAligned Talent Acquisition
Naples, FL26 days ago$160k - $280k
AI Product Manager Drive the development and commercialization of groundbreaking AI products that transform industries and create new market categories. Lead cross-functional teams to deliver AI solutions that delight customers and drive significant business growth....SeniorAdvanced Access Staff, Inc
Naples, FL1 day ago- ...Job Description Job Description JOB SUMMARY: The FP&A Senior Financial Analyst plays a key role on Seacoast Bank’s Financial Planning & Analysis team, contributing to a wide range of corporate and departmental initiatives. This position is responsible for driving...Senior
Seacoast Bank
Naples, FL27 days ago $18 - $18.25 per hour
Hourly rate ranges from $18.00 to $18.25 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental...SeniorHourly payLocal areaSpencer Gifts
Naples, FL3 days ago- ...Job Description Job Description We are offering an exciting opportunity for a Senior Construction Inspector to join our team in Naples, FL. H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities...Senior
H&H
Naples, FL13 days ago - ...Job Description Job Description Senior Attorney, Estate Planning, Probate, Trust, Elder Law and Guardianship A premier, client centered law firm in Southwest Florida is seeking an experienced Senior Attorney to join our rapidly growing estate planning, probate...SeniorWork at office
Safe Harbor Law Firm
Naples, FL24 days ago - ...Senior Product Manager My client is seeking a strategic Senior Product Manager to lead innovation within a rapidly growing Veterinary Systems portfolio. This role sits at the center of product strategy, surgeon and veterinarian collaboration, and cutting-edge development...SeniorWorldwide
Jacobs Management Group
Naples, FL15 days ago $65k - $75k
...experience. We are a fast-paced, standards-driven operation where leadership is visible, engaged, and accountable. This is a senior leadership role responsible for supporting total store operations with a strong emphasis on fresh foods, people leadership, and operational...SeniorFlexible hoursShift workNight shiftRotating shiftAfternoon shiftSeed to Table
Naples, FLmore than 2 months ago- ...LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) to play a pivotal role within our National Branch Network. This role grows, deepens, and manages...SeniorTemporary workWork experience placementImmediate start
WELLS FARGO BANK
Naples, FLa month ago - ...Requisition ID: 65765 Title: Visual Communications Analyst II Main Objective: Manage, plan, analyze, and schedule content for digital signage channels to engage both internal and external audiences across global locations. This role requires the ability to triage...Flexible hours
Arthrex
Naples, FL1 day ago - ...Position Type: Managerial/Senior Accountant Date Posted: 6/5/2026 Location: Accounting Date Available: 07/01/2026 Closing Date: 6/12/2026 11:30 PM Senior Accountant Minimum Requirements (Education/Experience) High school diploma or...SeniorWork at officeLocal area
Collier County Public Schools
Naples, FL2 days ago - ...Booklet on our website: If Manhattan sounds like the place for you, share your resume with us! POSITION SUMMARY: The Senior Scheduler leads the planning and scheduling efforts for major projects and portfolios. Responsible for working with project...SeniorFor contractorsWork at office
Manhattan Construction
Naples, FL8 days ago $100k - $120k
Benefits: Bonus based on performance Company car Competitive salary Health insurance Paid time off Training & development Schedule Monday through Friday No On-Call Benefits/Perks Eligible for Monthly Bonuses starting at $35k in Revenue ...SeniorMonday to FridayFlexible hoursALCIDEWORKS LLC
Naples, FL3 days ago- Job Description Job Description Salary: Welcome to viLogics! viLogics, Inc.was founded in 2008 as an industry-leading data center and managed security service provider. Our team is dedicated to providing our customers with customized mission-critical IT solutions...SeniorContract workWork at officeLocal area
viLogics
Naples, FL11 days ago $43.08k - $47.87k
Requisition No: 860463 Agency: Department of Corrections Working Title: Senior Refrigeration Mechanic - Statewide Pay Plan: Career Service Position Number: 70033333 Salary: $43,080.70 - $47,867.30 annually Posting Closing Date: 10/01/2026 Total Compensation...SeniorFull time- ...Job Description Job Description About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among...SeniorFull timePart timeLocal areaFlexible hours
Discovery Village at Naples - AL
Naples, FL18 days ago - ...Senior Director of Finance Position Overview The Senior Director of Finance is a driven, leader responsible for overseeing the company's financial operations, ensuring accuracy, compliance, and efficiency across all financial processes. This role oversees all finance...SeniorWork at office
TMC: Therapy Management Corporation
Naples, FL4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior ITSM Analyst. Be the first to apply!
Related searches