Laboratory Manager

Compensation: USD 96500 - USD 183500 - yearly Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube. Job Description The Laboratory Compute Jr Leader supports pharmaceutical R&D scientists by ensuring the health, reliability, and lifecycle management of laboratory computing devices, systems, and related technologies. This role partners closely with scientists, service providers, analysts, suppliers, and technology teams to resolve operational challenges, drive laboratory efficiencies, and enable continued digital transformation across laboratory environments. The role includes direct responsibility for managing the laboratory compute support service provider and assigned analysts. This includes coordinating daily support activities, aligning priorities,monitoringservice performance, ensuringtimelyescalation and resolution of issues, and reinforcing high-quality, customer-focused support for laboratory stakeholders. This position helps ensure that laboratory computing technologiesremainreliable, secure, compliant, and aligned to scientific operations. By coordinating technical support, managing service provider execution, guiding analysts, and partnering closely with laboratory stakeholders, the role enables scientists to focus on research while strengthening the quality and consistency of laboratory technology support. Responsibilities: Consult withscientific partners to understand laboratoryoperations’ needs, including equipment lifecycle considerations, regulatory requirements, and business impacts. Provide technical coordination for routine maintenance, problem resolution, escalation management, inventory management, deployment coordination, and post-implementation support for laboratory computing devices. Manage the laboratory compute support service provider, including service expectations, daily execution, prioritization, issue escalation, performance follow-up, and continuous improvement opportunities. Lead, guide, and coordinate assigned analysts who support laboratory compute operations, ensuring clear work direction, consistent service practices, andtimelycompletion of deliverables. Partner with scientists and technology teams toevaluate howbusiness needs, compliance requirements, and upgrade cycles may affect laboratory operations and equipment lifecycle plans. Consult on laboratory equipment procurement and supplier discussions, with emphasis oncomputerequirements, integration needs, data storage, compliance expectations, and security controls. Coordinate with technology partners to defineappropriate architectureand ensure effective implementation of integrations with other systems. Maintain knowledge of existing laboratory equipment, technologies, and support practices across the business area and apply that knowledge to support lifecycle planning and operational decisions. Develop andmaintainstrong relationships with lab stakeholders, Business Relationship Management groups, service providers, analysts, suppliers, and other technology organizations. Capture voice-of-customer feedback from key laboratory stakeholders and use it to improve service programs, support processes, and the overall laboratory compute experience. Identifyrecurring support themes, operational risks, and opportunities for process standardization, automation, or service improvement. Communicate effectively with customers, technical teams, and service partners to ensure transparency, alignment, andtimelyfollow-through on laboratory compute priorities. Coordinate daily and weekly support priorities with the service provider, ensuring alignment with laboratory business needs and operational urgency. Review open issues, aging tickets, escalations, and critical laboratory support concerns to drivetimelyresolution and appropriate stakeholder communication. Define and reinforce expected service behaviors, documentation standards, handoff practices, and customer communication norms. Partner with service provider leadership to address performance concerns, resource gaps, service risks, and improvement actions. Support onboarding and knowledge transfer for analysts and service provider resources working in laboratory compute environments. Promote consistent, compliant, and secure support practices across laboratory sites, systems, and devices. Qualifications Bachelor’s Degree with 6 years’ experience; Master’s Degree with 5 years’ experience; PhD with 0 years’ experience in information systems, computer science, life sciences, or a related field. Respective years of related work experience in IT, laboratory operations technology, informatics, endpoint support, service delivery, or a related discipline. Strong problem-solving and analytical skills, with the ability to diagnose complex issues and coordinate cross-functional resolution. Demonstrated ability to lead meetings,facilitatediscussions, and work effectively with customers, technical teams, service providers, and analysts. Excellent verbal and written communication skills, with the ability to explain technical topics to both scientific andtechnologyaudiences. Strong customer focus, attention to detail, and commitment to delivering reliable and compliant laboratory support services. Exceptional teamwork skills and ability tooperateeffectively in a fast-paced, cross-functional environment. Core Competencies: Customer partnership and service ownership Operational coordination and execution discipline Vendor and analyst management Laboratory systems lifecycle thinking Cross-functional communication and influence Compliance, security, and risk awareness Continuous improvement mindset Preferred: 8+ years of related work experience in IT, laboratory operations technology, informatics, endpoint support, service delivery, or a related discipline. Experience working in a pharmaceutical laboratory environment is preferred. Knowledge of laboratory equipment lifecycle management, laboratory computing devices, instrument controllers, and related support models. Familiarity with regulated laboratory environments, compliance expectations, data integrity considerations, and security controls. Experience coordinating or managing third-party service providers, managed service teams, analysts, or outsourced support models. Experience with inventory management, deployment coordination, support process improvement, and stakeholder communications in laboratory or scientific environments. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible toparticipatein our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr