Guest Reception Representative

Hilton Grand Vacations is looking for a Guest Reception Representative. As a Guest Reception Rep, you will be responsible for providing outstanding service to both our internal and external customers while supporting Sales and Marketing Departments by performing a variety of responsibilities in a smooth and consistent manner.

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $15.85 per Hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Responsibilities

As the Guest Reception Representative, you will be responsible for:

• Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates
• Check in guests and/or owners for their sales presentation and assign the appropriate Sales Executives with accurate codes
• Answer all incoming calls and direct to the appropriate extension
• Track daily attendance and training attendance
• Review inventory and restock all supplies
• Assist with extra premiums for all departments and reconciles nightly
• Carries out all reasonable requests by management

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Accurate and efficient computer skills. Must be proficient in Microsoft Office.
• Must be able to work a varying schedule, including regular weekends and holidays.
• Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Preferred Qualifications:

• 1-3 years of customer service experience
• Timeshare/vacation ownership experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.