Print - Ship Customer Service Associate

Company Description Send It Packin' is a local service-oriented business specializing in printing, packing, and shipping solutions. We focus on providing reliable, high-quality print services and convenient shipping options to meet a wide range of customer needs. Team members work in a customer-facing environment where attention to detail and efficient service are highly valued. The workplace emphasizes professionalism, friendly service, and practical problem-solving to support customers and maintain smooth daily operations.

Role Description This is a fast-paced retail and print environment serving 100+ customers weekly. Successful applicants enjoy working with people, handling multiple projects simultaneously, operating computers, and learning print production equipment. The Print - Ship Customer Service Associate is an on-site role based in Youngstown, OH. This position involves assisting customers with print, pack, and ship requests, including receiving orders, explaining service options, and ensuring accurate completion. Day-to-day tasks include operating printing and finishing equipment (we'll teach you), preparing items for shipment, processing payments, and maintaining a clean and organized workspace. The associate communicates clearly with customers, addresses questions or concerns, and collaborates with team members to manage workflow and meet deadlines. This role also requires following company procedures, handling sensitive customer information responsibly, and supporting other store operations as needed.

Qualifications

• Candidates should possess accurate keyboard typing skills. Accuracy is more important than speed.
• Candidates should possess strong Communication and Customer Service skills to provide clear information, handle inquiries, and ensure a positive customer experience.
• Basic computer proficiency and familiarity with common office equipment (fax, copier)
• Ability to stand for extended periods, lift and move packages, and tasks that require manual handling
• Strong attention to detail, time management, and organizational skills.
• Prior experience in retail, print shops, or shipping services is beneficial but not required.
• Consistent work history
• Customer service experience
• Comfortable with computers
• Able to lift 30 lbs
• Available Saturdays

To be considered, include the word "BLUEPRINT" in the first sentence of your application.

SIP is seeking a dependable, detail-oriented team member to assist customers, operate print equipment, prepare orders, and maintain a professional front counter. This position requires strong computer skills, excellent attendance, and the ability to handle multiple projects throughout the day.
This job is NOT a good fit if:

• You dislike dealing with customers all day.
• You struggle arriving on time.
• You prefer working alone.
• You become frustrated when switching between tasks.
• You are uncomfortable learning software and equipment.