Front Desk Receptionist

Job Description

Job Description

We are looking for an experienced Front Desk Receptionist to support daily office operations for a healthcare organization in Merrillville, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys creating a welcoming experience for patients and visitors while keeping front office activity organized and efficient. The person in this role will serve as a key point of contact, manage incoming communication, and help ensure administrative tasks are handled accurately and effectively.

Responsibilities:
• Welcome patients, visitors, and staff with a courteous and attentive approach while maintaining an organized front desk area.
• Manage a multi-line phone system, direct calls to the appropriate departments, and respond to general inquiries in a timely manner.
• Coordinate patient check-in and front office workflow to support smooth daily operations.
• Verify insurance information and confirm coverage details to help maintain accurate patient records.
• Handle inbound calls effectively, provide clear information, and escalate concerns when needed.
• Maintain scheduling and administrative documentation with close attention to accuracy and confidentiality.
• Support general clerical tasks such as data entry, filing, and record updates for the front desk.• At least 2 years of experience in a front desk, receptionist, or customer-facing administrative role.
• Prior experience working with a multi-line phone system in a fast-paced environment.
• Ability to manage inbound calls efficiently while delivering strong customer service.
• Experience completing insurance verification tasks with accuracy and attention to detail.
• Strong verbal and written communication skills with a detail-oriented approach.
• Comfortable handling sensitive information with discretion in a healthcare setting.
• Proficiency with basic office software and standard administrative procedures.