Fiber Technician

Job Description

Job Description

At Hankins Information Technology, we believe that fast, reliable internet is more than
just a utility—it connects people to what matters most. We are on a mission to deliver
seamless connectivity and top-tier service to our local community. As a team, we value
grit, problem-solving, and a people-first attitude. We dont just hire resumes; we hire
people who love to solve real-world problems and leave every customer with a smile. If
you are looking for a hands-on career where your impact is visible every day, you
belong here.
Field Service Technician (Internet Installation)
We are seeking a reliable, customer-focused Field Service Technician to join our team. In this role, you will
be the face of our company, visiting customers homes to set up and configure their internet services. This
position is perfect for a hands-on problem solver who loves working with tools and thrives on delivering
excellent customer service.
Key Responsibilities
● Installation: Safely and efficiently install high-speed internet equipment, splice fiber optic cables, and
configuring routers in residential homes.
● Technical Troubleshooting: Run diagnostics to ensure optimal connectivity and resolve network
issues on-site.
● Customer Education: Walk clients through their new internet setup, demonstrate how to use
equipment, and answer technical questions clearly.
● Tool Operation: Competently operate hand tools, power drills, and ladders while maintaining strict
safety standards.
● Documentation: Accurate and timely logging of service completions and equipment tracking via a
mobile dispatch application.
Qualifications Preferred Skills
● Hands-on Experience: Previous background in residential installations, maintenance, construction, or
handyman work.
● Mechanical Skills: Comfort and safety using power tools (drills, drivers) and handling basic hardware
setups.
● People First: Outstanding communication and customer service skills to ensure a friendly,
consultative experience inside clients homes.
● Technical Aptitude: Ability to learn basic networking principles and configure devices and routers.
We offer
● Competitive hourly pay
● Comprehensive technical training.

We started this company because we felt the pain of all our neighbors. Low speeds and sometimes no service just wasn't cutting it in this day and age. Everyone has an increased need for the internet. Streaming movies, music, e-mail and social media are common everyday uses now. DSL isn't enough in this rural area and for most folks, wasn't even available.
We setup the infrastructure to meet future needs with a dedicated fiber connection. We are using carrier grade wireless radios to deliver internet to the rural areas of South County and Gilroy

Company Description

We started this company because we felt the pain of all our neighbors. Low speeds and sometimes no service just wasn't cutting it in this day and age. Everyone has an increased need for the internet. Streaming movies, music, e-mail and social media are common everyday uses now. DSL isn't enough in this rural area and for most folks, wasn't even available.\r\nWe setup the infrastructure to meet future needs with a dedicated fiber connection. We are using carrier grade wireless radios to deliver internet to the rural areas of South County and Gilroy