Automotive Mobile Diagnostic Technician

Apply technical knowledge to assist customers Answer inbound and outbound phone calls in support of the Autel scanning unit Answer technical questions relating to scanning procedures of the Autel unit Conduct research to understand, explain, and resolve technology issues on vehicles Perform all-purpose duties as assigned in a mobile diagnostic technician role Provide top-tier service to customers Requirements 2+ years of prior experience as a Diagnostic technician required I-CAR and ASE certifications preferred Must currently have or be willing to obtain proper tools to successfully complete assigned job duties Must be able to pass all pre-employment screenings, including background checks Minimum age requirement of 21+ years Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs. Ability to read and understand instructions, written estimates, and work orders Effective verbal and written communication skills Ability to work through competing priorities and adapt to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Must be eligible to work in the U.S. with no restrictions Core Competencies Demonstrates expertise in diagnostic procedures and customer service within the automotive technology sector, with a focus on effective communication and problem-solving skills. Proficient in utilizing technical knowledge to assist customers with Autel scanning units and resolving vehicle technology issues. #J-18808-Ljbffr Jobtailor