Communications & Marketing Coordinator

POSITION TITLE: Communications & Marketing Coordinator DEPARTMENT: Communications & Marketing REPORTS TO: Director of Communications & Marketing FLSA STATUS: Full-Time, Non-Exempt PAY RATE: $25-$27 per hour BENEFITS: Eligible full-time employees receive the agency's comprehensive benefits package in accordance with current plan terms and eligibility requirements. POSITION SUMMARY: The Communications & Marketing Coordinator executes day-to-day communications and marketing activities under the direction of the Director of Communications & Marketing. The coordinator develops written, visual, digital, and print content; maintains social media channels; supports website and email communications; documents agency programs and events through photography and video; and coordinates promotional materials that increase awareness of Catholic Charities' mission, services, and impact. The role works across departments to ensure content is accurate, timely, accessible, and consistent with agency brand standards. AGENCY CULTURE: The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible. ESSENTIAL FUNCTIONS: Assist the Director of Communications & Marketing in developing and executing communications and marketing initiatives. Interview program staff, clients, volunteers, and partners, as appropriate, and develop accurate, compelling stories that illustrate client experiences, program outcomes, services, and agency impact for use across approved communications channels. Support the creation of written content for newsletters, website updates, social media posts, flyers, and internal communications. Maintain timely and accurate website content. Support email communications, including newsletters, campaign messages, event promotions, and program updates. Coordinate content approvals, test links and formatting, and review published materials for accuracy, accessibility, and brand consistency. Manage the agency's day-to-day social media publishing calendar by drafting, routing for approval, scheduling, and publishing content; monitoring comments and messages; escalating sensitive or service-related inquiries; and maintaining a consistent, timely presence across approved platforms. Help create engaging digital content such as graphics, short videos, reels, and stories for social media and online campaigns. Track and report key performance indicators for social media, website, email, and campaign activity; identify engagement trends; and recommend practical adjustments to content, timing, audience targeting, and channel strategy. Assist with planning and executing photo shoots and video recordings at agency programs, events, and locations. Capture high-quality photos and videos that align with brand standards and storytelling goals. Assist with basic video editing and production for promotional, educational, and storytelling purposes. Assist in designing flyers, posters, digital graphics, presentations, and other marketing materials. Ensure all materials adhere to agency branding and visual guidelines. Support promotional efforts for agency campaigns, events, and initiatives through print and digital assets. Maintain media contact lists. Assist with drafting press releases, media advisories, talking points, and organizational background materials. Monitor news coverage and coordinate approved media inquiries and interview logistics with the Director of Communications & Marketing. Obtain and document appropriate consent before capturing or publishing client stories, photographs, or video; protect confidential and identifying information; and follow agency policies for dignified, trauma-informed, and mission-aligned storytelling. Coordinate with program staff to identify communications needs and opportunities for storytelling and promotion. Assist with maintaining organized digital libraries of photos, videos, and content. Maintain communications calendars, project files, production schedules, and approval records; coordinate deadlines with program staff, vendors, and internal reviewers; and provide administrative support for department purchasing, printing, event promotion, and other communications activities as assigned. Other duties as assigned QUALIFICATIONS AND EXPERIENCE: Associate's or bachelor's degree in communications, marketing, journalism, media studies, graphic design, or a related field, or an equivalent combination of education and relevant experience. At least two years of experience producing communications or marketing content in a professional, nonprofit, internship, freelance, or academic setting is preferred. Demonstrated ability to translate mission, program information, and client impact into clear, respectful, audience-appropriate content; nonprofit or mission-driven communications experience is preferred. Knowledge of social media platforms and content best practices. A portfolio or work samples demonstrating writing, social media content, graphic design, photography, or video production must be submitted as part of the application process. Familiarity with graphic design tools such as Canva, Adobe Creative Suite, or similar platforms (preferred). Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Ability to handle sensitive information with discretion and professionalism. Cultural sensitivity and ability to communicate respectfully with diverse populations. Commitment to Catholic Charities’ mission, values, and principles of social justice. Bilingual proficiency in English and Spanish is preferred. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Proficiency with website content management systems, email marketing platforms, social media scheduling and analytics tools, and shared digital asset management systems is preferred. Ability to learn new communications technologies and follow established workflows for content review, approval, publishing, and archiving. CERTIFICATES, LICENSES, REGISTRATIONS: Valid California driver's license, current automobile insurance that meets agency requirements Reliable transportation for travel to agency programs, events, and locations throughout the service area. Successful completion of a background check CPR or First Aid certification is preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Must be able to work comfortably on a desktop computer. Must be able to travel to various locations as required by the program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Catholic Charities is a nonprofit, equal opportunity employer committed to a respectful and inclusive workplace. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities. #J-18808-Ljbffr