Inbound Supervisor

Worcester, MA | WORC 150 Blackstone River Rd Worcester, MA 01607, USA Lead the night shift to success as a hands‑on warehouse operations supervisor who drives performance, champions safety, and develops high‑performing teams. This role is ideal for a decisive leader who thrives in fast‑paced environments, excels at improving processes, and keeps operations running smoothly through strong communication and accountability. About Imperial (IDI) Imperial is a recognized leader in supermarket non‑foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options. What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace. Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team . Essential Responsibilities and Duties Maintain a complete understanding of warehouse operations Responsible for building‑wide decision making for all 3rd shift team members including Maintenance and Loss Prevention Demonstrate proficiency in operating, training, and utilizing all warehouse equipment, such as pallet jacks, electric pallet jacks (known as transporters), order pickers (known as cherry pickers), and reach trucks. Identify and implement process improvements in a warehouse environment Drive a culture of accountability and results through strategic deployment and effective performance management to desired outcomes Effectively communicate and engage with all levels of the organization as well as key suppliers and customers Provide leadership and talent management to their team by promoting team concepts, coaching, mentoring, training, individual development and creative problem solving Assist with the development and management of department budgets by minimizing the need and use of overtime. Plan work schedules, complete daily end‑of‑shift reports and other required reports. Interview and hire qualified candidates, conduct safety and new hire training, promote cross training. Ensure introductory and annual performance reviews are conducted on a timely basis for department team members. Uphold high standards of housekeeping and safety in assigned departments. Performs other relevant job duties as required. Qualifications At least 5 years of leadership and management experience. Bachelor’s degree preferred and/or equivalent related warehouse management experience. Strong communication skills, with the ability to effectively train and develop team members. Flexible schedule availability based on business needs. Skills Strong and proven analytical, problem‑solving, interpersonal, and communication skills. Demonstrated focus on internal and external customers. Intermediate in Microsoft Office Suite, Teams, and other relevant software. Highly motivated, with a track record of achieving personal, team, and organizational goals, creates a sense of urgency and delegates appropriately. Capable of positively motivating oneself, individuals, and teams to exceed performance expectations despite complex, fast‑paced environment. Leadership style rooted in high integrity and focused on overall Mission of Imperial. Ability to effectively present information in one‑on‑one and group situations to customers, clients, and other employees of the organization. Why Join Us 4 days, 3rd shift: Tuesday night–Friday night 7:30pm–6:30pm Growth Culture: Opportunities for professional advancement Employee Perks: Discounted product store, food events, and summer food trucks Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr