Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator
Location: Kissimmee, FL
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay Rate: $19.00 per hour
Interview Process: Virtual interview via Microsoft Teams

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Position Overview:
We are seeking a detail-oriented and patient-focused Patient Care Coordinator to support daily clinic operations and provide an exceptional experience for patients. This individual will serve as a key point of contact by managing front office responsibilities, coordinating patient appointments, maintaining accurate records, and ensuring efficient communication between patients, providers, and clinic staff.

Key Responsibilities:

• Greet and check in patients while delivering professional and friendly customer service
• Schedule, confirm, and coordinate patient appointments while maintaining provider calendars and clinic flow
• Manage a high volume of inbound and outbound phone calls, addressing patient questions and directing inquiries appropriately
• Verify insurance eligibility and ensure accurate patient demographic and insurance information is entered into the system
• Process, review, and manage incoming and outgoing faxes in a timely manner
• Maintain and organize patient medical records while ensuring accuracy, confidentiality, and HIPAA compliance
• Enter and update patient information within electronic medical record (EMR) systems
• Coordinate communication between patients, providers, and internal clinic teams to support continuity of care
• Assist with general administrative and clerical duties to support daily clinic operations
• Monitor and maintain appointment schedules to minimize gaps and optimize patient access

Required Qualifications:

• Previous experience in a healthcare, medical office, patient access, or care coordination setting preferred
• Strong customer service and communication skills
• Ability to multitask and work effectively in a fast-paced clinical environment
• Intermediate computer proficiency with the ability to navigate multiple systems efficiently
• Experience with eClinicalWorks (eCW) preferred
• Strong attention to detail and organizational skills
• Knowledge of insurance verification processes and medical office workflows preferred

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