Panel Manager

Schedule:  Monday-Friday, 40 hours/week; schedule is between the hours of 8 a.m. to 6:30 p.m. Flexible schedule of 4x10s or 5x8s

Compensation: $25-$30 per hour DOE

Location: Portland, OR (Rockwood)

About Us:

At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for over 40 years. Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low-income residents.

Today, we provide comprehensive medical, dental, and behavioral health services while staying deeply connected to our vibrant, multicultural community. We are committed to caring for the whole person and ensuring every individual has access to the care they deserve

What You’ll Do: In this high-impact role, you’ll help patients stay on track with preventive and chronic care while keeping the care team organized, responsive, and proactive. If you enjoy fast-paced, meaningful work and want to improve health outcomes, this is a chance to make your mark. Key responsibilities include:

Panel Management

• Maintains chronic disease registry; enters and updates information from patient charts accurately, completely and timely 
• Proactively performs pre-visit activities for patient visits in collaboration with Care Teams 
• Collaborates with team to ensure appropriate tracking and follow-up of referrals 
• Utilizes electronic reports, registries, and review of provider schedules to proactively assess needs for prevention screening and communicates via Electronic Health Record (EHR) 
• Provides patient education as appropriate 

Quality Improvement/Quality Assurance

• Helps develop integrated care pathways advancing the delivery of efficient and comprehensive care 
• Understands metric specifications and internal workflows around metrics and clinic metric goals 
• Acts as a resource to medical assistants on a day-to-day basis to answer questions, review, and explain documentation, workflows and other metric details 
• Participates in ongoing process improvement projects and supports the clinic in meeting metric goals as needed 

Medical Assistant Functions (as needed basis)

• Manages the full patient experience onsite, documenting patient history and vitals and providing follow-up instructions and help with referrals 
• Administers immunizations, injections, and medications 
• Performs blood draws 

Why Join the Wallace Team?

• Monday – Friday Schedule: Enjoy your evenings and weekends 
• Stability: Proudly serving the community for over 40 years 
• Community Impact: Support meaningful work that improves lives 
• Exceptional Workplace: We value diversity, learning, and collaboration 
• Generous Benefits: Medical, Dental & Vision Insurance; Paid Time Off; Paid Holidays; Short-term & Long-term Disability Insurance; Life & AD&D Insurance; Flexible Spending Accounts; 401(k) Program; Employee Assistance Program 

Who You Are: You’re organized, proactive, and energized by team-based care. You’re ready to jump in, stay on top of details, and help patients get the care they need. In this role, you’ll bring:

• Current MA certification from a nationally recognized program (such as AAMA) 
• Minimum 2 years of Medical Assistant  
• Current BLS/CPR certification 
• Ability to work effectively as part of a team 
• Excellent organizational skills and ability to prioritize work independently 
• Exceptional interpersonal and communication skills (face-to-face, via email/writing, and on phone)
• Strong attention to detail
• Strong critical thinking and problem-solving
• Familiarity with computers and Microsoft Office, and/or ability to learn use of new programs/software
• Ability to complete a pre-employment background check specific to the position applied for

Preferred:

• Bilingual in Spanish 
• Prior experience in community health clinic 
• Experience in primary care setting 
• Familiarity with OCHIN Epic 
• Prior professional or volunteer work with communities lacking access to healthcare due to poverty, language barrier, housing instability, mental illness, etc.  

Wallace is proud to be an Equal Opportunity Employer and values a team with varied backgrounds, perspectives, and experiences.