Patient Care Coordinator

Wellbe Care ModelThe WellBe care model is a physician led advanced geriatric care program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.Job DescriptionSkills & Competencies:Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.Updates and maintains all digital client records and assist in transitioning hard copy records to digital formatActs as a community resource for the patientConduct patient scheduling, registration and eligibility verificationManage patient medical records as appropriateAnswer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriateAnswer patient non-clinical questions and explains the processSchedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.Ensures all appropriate patient information is in the EMRProvide positive customer service and treat all patients and staff with respectPrioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengagedCollaborates with the interdisciplinary team and participate in regularly scheduled team meetingsSupport APC in ongoing panel management and quality of care efforts (e.g., HEDIS)Completes next day visit chart prepUtilize reporting to help providers track, meet and exceed team goal,Other tasks needed to accomplish team's objectives/goalsJob RequirementsEducational/ Experience Requirements:High school graduate or GEDLicense, Certification, Registration:MA Certification-PreferredRequired Skills and Abilities:2+ years of experience working for a healthcare practice or hospitalEMR documentation experience preferredHigh level of professionalismStrong critical thinking skillsStrong customer centric focus/service skillsStrong computer skills, including Word, Excel, and PowerPointStrong verbal, written, presentation, and interpersonal communication skillsSupervisory Responsibility: N/ATravel requirements: No travel is requiredPay Range: $20-22/hrWork Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuitySponsorship Statement: WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.Drug Screening Requirement: As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing.Background Check Statement: Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.Equal Employment Opportunity (EEO) Statement: WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.Americans with Disabilities Act: WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please advise Human Resources during the application process.At-Will Employment Statement: Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.Disclaimer: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.