Technical Delivery Manager

Job Summary

The Technical Delivery Manager (TDM) is responsible for overseeing the planning, execution, and successful delivery of enterprise technology initiatives across architecture, cloud computing, networking, quality assurance, store technology, and connectivity solutions. This role requires a strategic thinker with strong technical acumen, project management expertise, and cross-functional leadership capabilities to drive technology projects that enhance operational efficiency, customer experience, and business growth.

The TDM works closely with architects, engineers, product managers, business stakeholders, and external vendors to ensure seamless execution of technology initiatives, adherence to timelines, and alignment with the organization's overall IT strategy.

Duties and Responsibilities (other duties as assigned)

1. Project Planning & Execution

• Oversee the end-to-end planning, execution, and delivery of technology projects.

• Define project scope, objectives, timelines, resource allocation, and success metrics in collaboration with stakeholders.

• Ensure projects align with enterprise technology strategies and business objectives.

• Identify and mitigate risks, dependencies, and constraints impacting delivery.

• Monitor project health and ensure timely escalation of blockers.

1. Stakeholder Management & Communication

• Serve as the primary liaison between technical teams, business units, and leadership.

• Communicate project updates, risks, and dependencies to executives and stakeholders in a clear and concise manner.

• Facilitate collaboration between architecture, cloud, networking, and store technology teams.

• Manage expectations and drive alignment across cross-functional teams.

1. Agile & DevOps Practices

• Champion Agile, Scrum, and DevOps methodologies to accelerate delivery.

• Establish best practices for continuous integration/continuous deployment (CI/CD), cloud automation, and infrastructure-as-code (IaC).

• Ensure adoption of modern cloud-native and microservices-based architectures.

1. Cloud & Infrastructure Delivery

• Work closely with cloud and networking teams to drive cloud migration, hybrid cloud strategies, and on-premises modernization efforts.

• Ensure the effective deployment of enterprise connectivity solutions, SD-WAN, and network security enhancements.

• Oversee store technology rollouts, including POS systems, edge computing, and IoT.

1. Vendor & Partner Coordination

• Manage relationships with third-party vendors, service providers, and technology partners.

• Define project SLAs and oversee vendor performance for quality assurance and infrastructure solutions.

• Ensure compliance with security, data privacy, and regulatory requirements.

1. Budgeting & Resource Management

• Assist in budgeting, forecasting, and financial tracking for technology projects.

• Optimize resource allocation and manage cross-functional team capacity planning.

• Evaluate cost-effective solutions without compromising quality or security.

1. Quality Assurance & Performance Monitoring

• Implement and enforce technical governance, security best practices, and compliance standards.

• Drive monitoring, observability, and performance optimization across ordering and corporate infrastructure.

• Conduct post-implementation reviews and continuous improvement initiatives.

Education, Experience & Certifications

• 8+ years of experience in technical project management, IT delivery, or enterprise IT leadership.

• Proven experience in managing large-scale technology deployments in a multi-unit retail or QSR environment.

• Strong background in Agile methodologies (Scrum, SAFe, Kanban) and program management frameworks (PMI, PRINCE2, ITIL).

• Preferred Qualifications:

• Certification in AWS/Azure Cloud Architect, PMP, SAFe Agile, or ITIL is a plus.

• Experience working with franchise-based or multi-location businesses.

• Familiarity with AI/ML-driven network optimization and cloud-native solutions.

Functional Skills

• Strong understanding of enterprise architecture, cloud computing (AWS, Azure, GCP), networking (SD-WAN, VPN, firewalls), and store technology solutions in a QSR or retail environment.

• Hands-on experience with Agile, DevOps, CI/CD pipelines, cloud automation, and containerization (Docker, Kubernetes).

• Knowledge of network security, identity management, and compliance frameworks (PCI DSS, SOC 2, NIST, etc.).

• Experience with store connectivity solutions (IoT, edge computing, wireless networks, POS systems).

• Excellent communication, leadership, and problem-solving skills.

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.