Administrative Functional Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Administrative Functional Support

Location(s): Charlotte, NC

Position Overview:
Seeking a highly dependable and proactive Administrative Coordinator to support a regional administrative team during a maternity leave coverage assignment. This individual will serve as a key point of contact for employees, customers, vendors, and leadership while ensuring smooth office operations and exceptional customer service.

Key Responsibilities:
Employee Support & Onboarding

• Coordinate new hire onboarding and first-day readiness
• Manage mobile phone requests, upgrades, and support intake
• Coordinate computer equipment and IT service requests
• Support fleet vehicle administration
• Serve as a primary contact for employee inquiries

Front Desk & Phone Support

• Support direct-dial phone system operations
• Professionally assist callers and route inquiries appropriately
• Ensure timely responses and issue resolution

Mail & Shipping Coordination

• Distribute incoming mail and correspondence
• Coordinate courier, shipping, and delivery services
• Handle sensitive and priority shipments

Office Events & Employee Engagement

• Coordinate employee appreciation events
• Support town halls and office meetings
• Organize community outreach and charity initiatives
• Arrange meeting logistics, materials, catering, and supplies

Office Operations & Facilities Support

• Assist with vendor management and service contracts
• Coordinate facility-related services and issue resolution
• Support office projects, renewals, and workspace improvements
• Assist with business licenses and operational documentation

Customer Experience Support

• Track customer feedback and satisfaction initiatives
• Document insights and improvement opportunities
• Support continuous improvement efforts

Technology & Administrative Tools

• Utilize Microsoft Outlook, Word, Excel, and PowerPoint
• Learn and support internal business systems and digital tools
• Perform basic troubleshooting before escalating IT requests

Additional Duties

• Support regional initiatives and special projects
• Assist with evolving business and operational needs

Required Skills

• Strong problem-solving and critical thinking abilities
• Analytical and logical reasoning skills
• Conflict resolution and interpersonal communication skills
• Negotiation and relationship-management abilities
• Ability to work under pressure and adapt to changing priorities
• Strong attention to detail
• Excellent time management and organizational skills
• Customer-service-oriented mindset
• Collaborative team player

Professional Expectations

• Maintain professionalism, confidentiality, and accountability
• Communicate clearly and proactively
• Support standardized processes while addressing local needs
• Build positive relationships with employees, customers, and partners
• Demonstrate reliability, initiative, and ownership of responsibilities

Ideal Candidate

• Highly dependable with excellent attendance
• Self-motivated and proactive in identifying additional work and improvements
• Comfortable managing both planned and urgent requests
• Strong customer-service and employee-support focus
• Able to balance multiple priorities in a fast-paced office environment.

Duration:

• August 3 through December 11.
• Full-time, 40 hours per week.
• Shift: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM (1-hour lunch).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.