BMV Part-time Customer Service Representative

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV):The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employeesEngage our customersProvide sustainable systemsEmbrace product innovation Role Overview:Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This position will serve at the Noblesville, Indiana, BMV branch office. Branch hours are:Sunday: ClosedMonday: ClosedTuesday: 9:00 am - 6:30 pmWednesday: 9:00 am - 5:00 pmThursday: 9:00 am - 5:00 pmFriday: 9:00 am - 5:00 pmSaturday: 9:00 am - 12:30 pm Pay Rate: This position traditionally starts at $15.17 an hour. A Day in the Life: The essential functions of this role are as follows:Use your job knowledge to conduct customer transactionsAnswer customer’s questions and provide guidanceAssist with the daily opening and closing of the branchCheck transactions to ensure accuracy, timeliness, and proper accountingWork with leadership to resolve escalated customer concerns and system problemsFile applications as completed throughout the dayThe job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following:Top-notch communication skills.A high level of critical thinking and the ability to troubleshoot.Ability to process cash and card transactions.Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.Individuals should have the ability to perform essential functions with or without reasonable accommodation.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for part-time employees which includes: Paid vacation, personal and sick time off Competitive leave policies covering a variety of employee needs 12 company paid holidays, 14 on election years 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.Free Parking Free LinkedIn Learning Equal Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.