Network Voice Engineer

Overview:

Network Voice Engineer (Contract)

Location: Grand Rapids, MI

Type: Contract

Role Overview

We are seeking a skilled Network Voice Engineer to join our team on a contract basis. The ideal candidate will be responsible for supporting, troubleshooting, and optimizing enterprise voice and network communication systems. This role requires strong technical expertise , excellent problem-solving skills , and effective oral and written communication abilities to interact with stakeholders and cross-functional teams.

Key Responsibilities

• Design, configure, implement, and support enterprise voice and VoIP infrastructure .
• Troubleshoot and resolve issues related to voice systems, network connectivity, and call quality .
• Collaborate with network and systems teams to ensure seamless integration of voice and data systems.
• Perform routine maintenance, upgrades, and monitoring of voice platforms and related network equipment .
• Create and maintain technical documentation, including network diagrams and SOPs .
• Provide end-user support and act as a subject matter expert for voice/network communication systems.

Required Skills & Experience

• Strong experience with voice technologies such as Cisco Call Manager, SIP, VoIP, CUCM, Unity, UCCX, or similar.
• Solid understanding of network protocols (TCP/IP, SIP, RTP, QoS).
• Hands-on experience with LAN/WAN, routers, switches, and firewalls .
• Proven problem-solving skills with the ability to diagnose and resolve complex voice/network issues.
• Strong communication skills (written and oral) for effective collaboration and documentation.
• Knowledge of network monitoring and troubleshooting tools .
• Industry certifications (CCNA Voice, CCNP Collaboration, etc.) are a plus.