Network Voice Engineer
Purple Drive
Overview: Network Voice Engineer (Contract) Location: Grand Rapids, MI Type: Contract Role Overview We are seeking a skilled Network Voice Engineer to join our team on a contract basis. The ideal candidate will be responsible for supporting, troubleshooting, and optimizing enterprise voice and network communication systems. This role requires strong technical expertise , excellent problem-solving skills , and effective oral and written communication abilities to interact with stakeholders and cross-functional teams. Key Responsibilities
- Design, configure, implement, and support enterprise voice and VoIP infrastructure .
- Troubleshoot and resolve issues related to voice systems, network connectivity, and call quality .
- Collaborate with network and systems teams to ensure seamless integration of voice and data systems.
- Perform routine maintenance, upgrades, and monitoring of voice platforms and related network equipment .
- Create and maintain technical documentation, including network diagrams and SOPs .
- Provide end-user support and act as a subject matter expert for voice/network communication systems.
- Strong experience with voice technologies such as Cisco Call Manager, SIP, VoIP, CUCM, Unity, UCCX, or similar.
- Solid understanding of network protocols (TCP/IP, SIP, RTP, QoS).
- Hands-on experience with LAN/WAN, routers, switches, and firewalls .
- Proven problem-solving skills with the ability to diagnose and resolve complex voice/network issues.
- Strong communication skills (written and oral) for effective collaboration and documentation.
- Knowledge of network monitoring and troubleshooting tools .
- Industry certifications (CCNA Voice, CCNP Collaboration, etc.) are a plus.
Vacancy posted 3 days ago
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