Advanced Medical Support Assistant

Department: Department of Veterans Affairs The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics and call centers that support the initiative as well as the Community Based Outpatient Clinics (CBOCs).. Key Responsibilities 30 Day Hiring ModelThe Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager. Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions. After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. VA Careers - Medical Support Assistant: VA Careers - Lead Medical Support Assistant: Total Rewards of a Allied Health Professional Typical duties include but are not limited to: Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Serves on more than one PACT or in more than one Specialty Clinic area. Validates and updates patient demographic information, either in person during check-in or over the phone. Collects, scans, and updates health insurance information serving a major role in the revenue process. Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area. Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provide the information desired using privacy rules and established clinic processes. Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels. Work Schedule: Monday - Friday; 8:30am - 5:00pm. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not Available. Virtual: This is not a virtual position .Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized. Requirements & Education Documentation Requirements for Proof of High School Completion or Higher:If using post high school education to substitute for experience at the GS-04 or GS-05 you must submit a copy of your unofficial or official college transcripts with your application.If Selected to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended applicants must provide one of the following as verification of the education requirement if not covered under the grandfather provision: Copy of High School Diploma OR High School Transcript (Unofficial or Official), OR GED Certificate, OR Homeschooling Completion, OR Proficiency Certificate issued by a State or Territorial Board or Department of Education, OR College Transcript (Official) Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $50428 – $65556/yr. What is the application deadline? Applications close on 2026-11-06. Who is eligible to apply? This position is open under the 'Public' hiring path. Related Searches Advanced Medical Support Assistant, Advanced Medical Support Assistant jobs, Advanced Medical Support Assistant careers, apply Advanced Medical Support Assistant, Advanced Medical Support Assistant in Flagstaff, Advanced Medical Support Assistant jobs Flagstaff, Advanced Medical Support Assistant in Arizona, Advanced Medical Support Assistant jobs Arizona, jobs in Flagstaff, careers in Flagstaff, jobs in Arizona, federal jobs in Arizona, government jobs Arizona, jobs in Flagstaff, Arizona, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Flagstaff, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Support Assistance, Medical Support Assistance jobs, USAJOBS Medical Support Assistance, public jobs, Advanced Medical Support Assistant salary Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov #J-18808-Ljbffr U.S. Department of Veterans Affairs