Manager, Inpatient Support Services

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family‑friendly design. As the largest pediatric provider in the region with a 140‑year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description Full‑time position with 24/7 accountability. The Manager, Inpatient Support Services collaborates closely with medical, nursing, and ancillary leadership to coordinate day‑to‑day support activities across inpatient services, ensuring delivery of excellent patient care in a 24/7 environment. The role requires presence in the office 4 days a week (Monday–Friday) for 10‑hour day/evenings from 12:00 noon to 10:30 pm. Minimum requirement: completed bachelor’s degree and 2–5 years of healthcare experience for interview consideration. Essential Job Functions Provides leadership, direction, and coordination for inpatient support staff with 24‑hour accountability. Responsible for human resource functions of recruitment, scheduling, orientation, training, delegation, monitoring, performance evaluation, and progressive discipline when applicable. Administers all ETA/payroll functions for support staff. Promotes growth and development of staff through coaching, recognition, and feedback. Fosters and facilitates customer‑oriented communication and service excellence. Directs team members in communicating with one another and serves as a conduit for information across departments. Assures compliance with all accreditation and regulatory standards. Identifies opportunities for process improvement to enhance quality outcomes. Develops new program processes, implements, educates, monitors, and analyzes systems for efficiency and effectiveness. Participates in the development, implementation, and monitoring of customer service standards and evaluation of performance improvement initiatives across the organization. Collaborates with unit, department, and hospital personnel to achieve service excellence and patient satisfaction goals. Conducts patient/family rounds and initiates prompt service recovery when indicated. Exhibits application of Lurie Children’s Service Excellence Principles in daily work. Collaborates with the Directors in preparing annual departmental operating and capital budgets. Monitors progress, reports and justifies any significant variance which may occur. Monitors expenses to enhance fiscal performance. Authority to hire, separate, promote, demote, write and administer performance evaluations. Other job functions as assigned. Minimum Qualifications Bachelor’s degree in healthcare administration, business, or a related field required. 2–5 years of experience in a healthcare environment, with broad knowledge of issues, trends, practices, and systems related to pediatric healthcare delivery. At least three (3) years of demonstrated leadership experience preferred. Ability to work independently and assume responsibility and accountability for assigned projects. Prior experience with process improvement methodology preferred. Ability to prioritize multiple tasks and manage several projects simultaneously. Strong analytical skills required. Ability to check documents for errors, use a keyboard to enter data, examine reports closely, and visually inspect the environment required. Intermediate skills in Microsoft Office Suite (Excel, Outlook, etc.) Strong communication skills required in order to lead and train staff members and to interact effectively with others in challenging situations. Demonstrated ability in budget planning and fiscal management preferred. Education Bachelor’s Degree (Required) Pay Range $70,720.00–$115,627.20 Salary Benefits Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various Voluntary Benefits Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. #J-18808-Ljbffr