Technical Support Specialist

Reman Technical Specialist (Springfield MO) Making an impact: Today, Tomorrow, and Forever, one part at a time. At CNH Industrial Reman we understand the value of building and strengthening long-lasting relationships with our dealers, employees and suppliers. We bring market-leading agriculture and construction solutions to our family of brands which include Case IH, CASE Construction, New Holland Agriculture and New Holland Construction. CNH Industrial Reman offers competitive pay, benefits and a bonus program for all our employees. We provide a positive, open-book culture where our employees are challenged to grow and develop a career path within the organization. CNH Industrial Reman has an industry-leading safety record and welcomes employees committed to producing quality products in a safe and productive manner. Primary Function: Primary purpose of the Reman Technical Specialist is to interact with and support the CNH dealer network in their daily activities associated with technical support of CNH remanufactured parts. The Reman Technical Specialist is to provide best in class customer support via timely and accurate information on the form, fit, function, core, application, and availability of CNH Reman remanufactured products to the CNH dealer network through phone communication, as needed face-to-face visits, and assisting in/with training sessions to share pertinent technical information. Dimensions: The role of the Reman Technical Specialist will balance the customer’s concern(s) with assistance of action and acceptable resolutions through superior technical support. Success in this position will meet or exceed customer support KPI’s, decrease of the internal and external failures, grow dealer penetration percentages, plus, an increase in our customer’s confidence in our CNH Reman products and company. Essential Responsibilities: Meet and exceed dealer expectations and penetration targets. Provide technical support and solutions via daily telephonic or email interface with internal customer base, external customer base, and CNH field sales personnel to promote CNH Reman products and services. Travel as needed to further promote or train dealers and PSSM team on CNH Reman products and services. Assist with development of campaigns, programs, promotions, and contests for the PSSM team and external customer bases of CNH Reman. Assist with Target Success/Open Houses to provide technical support and training as needed. Other duties as needed to grow CNH Reman to surpass the yearly business plan. The successful Reman Technical Specialist will consistently and enthusiastically engage the internal and external customer base of CNH to promote the CNH Reman product offering. The Reman Technical Specialist will provide timely and accurate information regarding the form, fit, function, application, availability, catalog accuracy, core value, core criteria, or any other specific information needed to assistance the dealer, or the PSSM team, in promoting CNH Reman products. Opportunities for improvement in all areas of the company will be consistently reported upward to further our position as the market leader in remanufactured products. Job Specifications: Impact: Ensure quality of all products through customer input. Meet and exceed dealer expectations. Provide clear and consistent information to our CNH dealer base with timely resolution of issues. Contribute to and build a strong, driven, and cohesive team that provides best-in-class support to our dealer network Communication: Dealer Network - Daily technical support calls for information exchange on Reman Products and Programs. CNH Service/Sales - Technical training and support calls for information exchange on Reman Products and Programs. CNH Reman team members - Dissemination of information and needs to other stake holders in the business unit. Safety - Communicate with to ensure all OSHA 1910 safety standards are met or exceeded. Quality & Warranty - Communicate with to ensure all ISO standards are met or exceeded Requirements: Enthusiastic and has a desire to communicate with people. Ability and desire to learn, train, talk to, and teach CNH Reman remanufactured products to provide superior technical and customer support. Minimum High School diploma or GED, Bachelor of Science degree preferred, in a business or technical discipline, or two years of related experience in lieu of each one year of formal education. Minimum of four years manufacturing environment experience, technical background in Agricultural / Construction field preferred, with an emphasis on effective written and oral communication. Ability to use personal/mainframe computer, ERP systems, sales and data software packages, copier, calculator, telephone, and fax machine. Regular and consistent attendance, ability to work overtime as needed, and ability to read MSDS sheets. Sitting, walking, standing, stooping, bending, lifting, and reaching. Requiring hours of service that would average at least 30+ hours of service per week. Ability to travel by airplane and drive a motor vehicle and travel up to 10% of the time. Benefit Package Includes: Competitive Pay and Quarterly Bonus Program Low Premium Health, Dental, Vision and Disability Insurance Company-Paid Life Insurance Paid Holidays and Vacation Generous 401(k) Plan Excellent Tuition Reimbursement Safety Reimbursements Employee Assistance Program Wellness Program This is a full time position #J-18808-Ljbffr