Event Operations Supervisor, Audio Visual - Orlando, FL

Event Operations Supervisor, Audio Visual - Orlando, FL

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

• Operations Management
• Customer Service
• Training/Staff Development
• Event Technology

Job Qualifications

Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behaviors

Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities