General Manager - Luxury Boutique

WE'RE HIRING | GENERAL MANAGER

SoHo, New York City

Our client, a luxury boutique, is seeking an accomplished, highly motivated General Manager.

This is an exciting opportunity for a dynamic luxury retail leader who combines a strong personal client portfolio, exceptional selling abilities, and proven experience managing and developing a high-performing team.

The ideal candidate is not only an experienced store leader but also a true relationship builder with an established book of business and the ability to actively cultivate, grow, and retain a loyal clientele. This individual will lead from the floor, drive sales through meaningful client relationships, and oversee every aspect of the boutique's daily operations.

Key Responsibilities:

• Client Development & Sales: Leverage an established book of business to drive revenue, build lasting client relationships, and develop new business opportunities. Proactively clientele and maintain a strong personal presence on the sales floor.

• Team Leadership: Recruit, lead, motivate, and develop a high-performing team. Foster a culture of accountability, collaboration, elevated service, and sales excellence.

• Business Performance: Drive boutique sales, achieve and exceed KPIs, monitor performance, and implement strategies to maximize business opportunities.

• Operational Oversight: Oversee all day-to-day boutique operations, including inventory management, visual merchandising, scheduling, payroll, reporting, loss prevention, and adherence to company standards.

• Client Experience: Ensure an exceptional, personalized luxury shopping experience at every touchpoint, setting the standard for service and hospitality.

• Brand Representation: Serve as an ambassador for the brand, embodying its values, aesthetic, and commitment to excellence.

Ideal Candidate:

• Proven experience as a General Manager, Store Director, or Senior Retail Manager within luxury or high-end retail.

• An established book of business with the ability to personally drive sales through an existing clientele network.

• Demonstrated success in client development, relationship management, and client retention.

• Strong leadership skills with experience managing, mentoring, and developing retail teams.

• Comprehensive understanding of boutique operations and business management.

• Highly entrepreneurial, commercially minded, polished, and results-driven.

• A passion for luxury, exceptional service, and building meaningful client relationships.

Please submit your resume for consideration!