Business Systems Analyst I - Remote

17500 Chenal Pkwy
Little Rock, AR 72223, USA

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• Yearly bonus potential and annual increases
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off

The base salary range for a BSA I is $50,000 to $65,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, internal equity, and tenure. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Business Systems Analyst Overview:

• Perform systems analysis, data analysis, and production support for company applications and administration systems.
• Gather, analyze, document and validate the needs of business stakeholders.
• Provide functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals.
• Create training documents and maintain project files and updates.
• Participate in training of new systems and/or process implementations.
• Help with the analysis of workable solutions to application, web, and systems problems.
• Focus on timely methods for achieving deliverables.
• Work on small to large projects that have system-wide impact.
• Must be able to develop skills in multiple technical environments and grasp business processes.
• Assist with basic to moderate support issues.
• Support Request Triage and Analysis - Identify and analyze the customers' need or issue in order to provide the best solution; Record the customers’ request/issue and drive resolution in a timely manner.
• Track support issues, perform root cause analysis, implement solutions, and support large group initiatives.
• Perform project activities including requirements gathering, configurations, testing, training and go live support.
• Build configurations in the system, implement and communicate the solution in the system.
• Create necessary training materials.
• Analyze customer issues to spot trends/underlying problems.
• Monitor system for issues not identified by customers and provide resolution.

Required Knowledge, Skills, and Abilities:

• Experience working with stakeholders to identify problems, gather and write requirements, and work with IT development to test solutions
• Great organizational skills and ability to work independently
• Ability to work in a team environment
• Great problem solving and analytical skills
• Ability to build and maintain effective working relationships at all levels
• Strong written and verbal communication skills
• Understanding of general system design and client server environments

Required Education and Experience:

• The Business Systems Analyst I would have a Bachelor's degree in related field or equivalent work experience with 1-2 years programming, systems analysis, or business analysis experience.

Preferred Education and Experience:

• Insurance knowledge/experience
• LOMA courses
• Master's Degree

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.