Lead MSP Systems Engineer
$115k - $140kMSP Hire, Inc
Sidewerks supports multi-location restaurant and hospitality businesses where technology outages have real-world consequences. When a POS system goes down, revenue stops. When a network fails, an entire location can be impacted.
That's why we're looking for a Lead MSP Systems Engineer who thrives under pressure, enjoys troubleshooting complex issues, and can help elevate the engineers around them. This is a hands-on role. You'll spend your time solving problems, supporting clients, mentoring technicians, and acting as a senior technical resource across multiple environments.What You'll Do
- Serve as a senior escalation point for complex technical issues
- Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms
- Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial
- Communicate directly with clients during outages and critical incidents
- Mentor and coach Tier 1 and Tier 2 technicians
- Help maintain SLA performance, ticket quality, and operational standards
- Coordinate with ISPs, vendors, and third-party providers
- Support onboarding and stabilization of inherited client environments
- Participate in an on-call rotation - Every other week Mon-Wed
- Recent MSP experience (required)
- Experience supporting multiple client environments simultaneously
- Strong networking and troubleshooting skills
- Comfortable handling high ticket volumes and escalations
- Excellent communication and client-facing professionalism
- Health, dental, and vision coverage
- 401(k) matching
- Paid time off
- Professional development support
Vacancy posted 16 hours ago
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