Patient Services Associate

Job TitleThe Canton Health Center is an Ambulatory Care facility comprised of clinical services, dedicated to providing high quality health care services for adults and children. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share the goal of creating the ideal experience for our patients, families and employees.Responsibilities*Provide check in, checkout and general clerical support for the Canton Health Center. Provide exceptional customer service to patient and families by facilitating business processes that result in the management of efficient patient flow in a fast paced environment. Provide a range of guest services, including way finding and information within the facility. Additional responsibilities include: appointment scheduling. Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections. Navigate electronic medical record, maintain business work queues, and in basket management. Verify and update patient information, obtain referrals and/or authorizations. Respond to inquiries concerning department programs, services and activities. Provide general information to staff and patients.Required Qualifications*Graduation from high school or an equivalent combination of education and experienceDesired Qualifications*Solid working knowledge of computers and navigating multiple computer applications. Able to multi-task in a robust, fast paced environment. Professional and Positive Interaction with Patients, Providers, and Staff. Ability to work independently, identifying priorities while contributing as an active team member. Basic Medical Terminology. Existing MiChart or EHR experience. Knowledge of UMHS policies and procedures. Demonstrated record of excellent attendance. Demonstrated active listening, written, verbal and information technology skills. Exceptional interpersonal skills and ability to work within a team setting. Communicates effectively.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day. 2:1 Match on retirement savings.Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Work Schedule40 hours per week. Monday thru Friday including one evening shift weekly. 11:00 a.m.- 7:30 p.m. and rotating Saturdays.Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.