Front Desk Registrar

Coastal Cancer Center is a patient‑centered practice operating as the Grand Strand's largest and most established organization dedicated to the treatment of blood disorders and cancer. This position supports the front‑office operations and contributes to patient care and service excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to department policy, time, and attendance guidelines. Wears employee ID badge and follows dress code policy. Greets and directs patients and visitors per HIPAA and company policies. Updates patient information and forms as required. Inputs information for new and established patients. Assists patients with completion of medical history and information forms as needed. Processes incoming calls, schedules appointments accurately, and assists patients with questions and concerns. Routes calls to appropriate extensions or staff and takes messages when necessary. Checks out patients timely and provides all necessary paperwork, including schedules and instructions. Collects payments as required and directs patients to Accounts Receivable Department or Site Coordinator for payment or insurance issues/changes. Inputs collections notes and payments needed from Dailies into the Practice Management system. Prepares daily deposit and appropriate paperwork for the Supervisor. Distributes deposit information to appropriate departments. Staff are required to take bank deposits to the bank on weekends or if a supervisor is unavailable. Assists in maintaining an appropriate office schedule. Schedules accurately and safely for all patients and staff, including nurses and physicians. Utilizes strong documentation for canceled and current appointments. Rotates working weekends as scheduled. Attends staff meetings. Handles a high level of stress and remains flexible with day‑to‑day changes. Completes any additional assigned duties from a daily checklist and submits to Coordinator by shift end. In satellite offices, the Registrar scans medical records, manages inbound faxes, categorizes them into the correct patient’s EMR, and routes to the appropriate provider. QUALIFICATIONS Education: High school graduate or equivalent. Experience: Preferably three (3) years of medical front‑office experience. Knowledge: Medical terminology; practice policies and procedures related to the front office; use of office equipment including telephone and computer; customer service concepts and techniques. Skills: Calculator use; managing multiple tasks simultaneously; written and verbal communication. Abilities: Communicate clearly in person and on the telephone; establish and maintain cooperative relationships with patients, physicians, staff, and the public; organize and prioritize tasks effectively; read, understand, and follow oral and written instructions; sort and file materials correctly by alphabetic or numeric systems; remain calm under pressure; maintain confidentiality of sensitive information. PHYSICAL DEMANDS AND WORK ENVIRONMENT Continually required to stand, walk, sit, and use hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel, or crawl. Must be able to talk or hear. Noise level in the work environment is usually moderate. The employee may occasionally lift and/or move 40 to 50 pounds or more, and frequently lift and/or move up to 20 to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, and abilities may change as needs evolve. #J-18808-Ljbffr