The Westin Cincinnati Telephone Operator
Aimbridge Hospitality
Join Our Team as a Telephone Operator!
Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator youre not just answering callsyoure the friendly first impression the go-to guide and the connection that makes every guests day brighter. If you love lending a helping hand enjoy tackling new challenges on the fly and want a role where energy and smiles matter this is your time to pick up the phone and make every conversation count!
KEY SKILLS/RESPONSIBILITIES
- Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within to and from the hotel.
- Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
- Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
- Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
- Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
- Front Desk Assistant: Assist with front desk procedures including bucket checks and other duties as assigned by the Front Desk manager.
EDUCATION & EXPERIENCE
- High school diploma or equivalent required; experience in a hotel or related field preferred.
- Ability to convey information and ideas clearly.
- Strong multitasking skills and initiative.
- Effective problem-solving abilities and deadline management.
- Ability to assimilate and adjust complex information to meet specific needs.
- Proficient in basic arithmetic and financial data.
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay ! Ask your Recruiter for more details
- Medical Dental and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Required Experience:
IC
Vacancy posted 1 day ago
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