Customer Service Representative

Customer Service Representative

Blue Line Distribution, the in-house food distributor for Little Caesars, is now hiring for a full-time Customer Service Representative for our Houston, TX Distribution Center. The person we are looking for is courteous, professional and provides prompt service to customers. Must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and support online ordering.

How You'll Make an Impact:

• Ensures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items.
• Processes labels and generates pick lists as needed.
• Contacts all stores on call list and enters customer orders daily.
• Continuously keeps updated with product knowledge and current marketing programs to effectively assist the customer.
• Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.
• Processes accurate orders, billing and check remittance for Pizza Kits.
• Daily scanning of Proof of Delivery (POD) invoices.
• Ensures credit memos are issued in a precise and timely manner.
• Schedules receiving appointments.

Who you are:

• High school diploma or equivalent.
• Minimum 6 months' quick service restaurant operations experience or similar experience preferred.
• The ability to type at least 60 words per minute.
• Proficient with Windows and basic data processing.
• Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types of customers who contact the customer service team.
• Demonstrated ability to listen, ask questions, follow-up, and address client concerns.
• Customer focused attitude with excellent phone etiquette and experience dealing with frustrated or difficult customers.
• Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive.
• Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently.
• Proven ability to function in a team environment, supporting team members when needed.
• Evidence of ability to use proper English, spelling, grammar and punctuation when taking comments from customers, entering comments into computer and producing customer response letters. Ability to collect and tabulate historical data.
• Experienced in multitasking in a fast-paced environment.

Where you'll work:

• This role routinely uses standard office equipment such as computers, phones, and headsets.
• This position requires supporting customers on various work schedules that include holidays, weekends, and evenings.

Preferred Knowledge, Skills and Abilities:

• Customer call center experience.

Perks of being a Blue Line Distribution Team Member:

• Family-oriented atmosphere that promotes growth from within
• Clean, safe, climate-controlled warehouse
• Unlimited Referral Bonuses
• Paid Time Off available upon hire
• Medical, Dental, Vision Insurance, Etc.
• 401(k)- with Company Match after 6 months

COME GROW WITH US!

Are you interested in furthering your career with Little Caesars? Would you like to become a Class A Truck Driver but need help getting your CDL? The Little Caesars/Blue Line Distribution team can help! Our Driver Apprentice Program will help you obtain your CDL and will prepare you to become a full-time Class A Driver with us!

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.

Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.