Systems Integration Specialist/ Deployment Technician

Systems Integration Specialist / Deployment Technician

Obtains/Maintains a SME expertise on FDS-IM FuelsConnect solution, common Automatic Tank Gauging architecture, Inventory Management, and related enterprise fuel monitoring systems.

Provides installation, configuration, maintenance, and operational support of specialized FuelsConnect software solution. To include installation, configuration and commissioning of the onsite Cellular devices and antenna packages.

Install and position Cellular antennas on DLA buildings using a ladder.

Provides on-site support assistance in conjunction with FuelsConnect, and ATG replacements associated with the FDS-IM Solution.

This position supports a federal customer and requires either US citizen or permanent resident with the ability to pass background investigation and achieve the necessary security clearance.

Provides technical and functional on-site support to DLA customers providing; the initial onsite set-up of the application and hardware, provides support for the applications upgrades, interfaces, hardware, configuration, and inventory monitoring reconciliations for the DLA Energy capitalized accounts.

Provides onsite security configuration support in compliance with DISA security postures established for the system configurations. Assisting with identifying, training and compliance of site responsibility items, as well as providing necessary support to help locations incorporate this system and established security documentation into their local site accreditation package if necessary.

Provides onsite training, tailored to the needs of the fuels inventory and resource manager budget officers managing fuels from an inventory perspective.

Provides detailed reports and other related documents to the site visit for both the internal and external customers to document the level of effort within the established contract service level of agreements and key performance indicators.

Document slow performing application areas and determine bottlenecks and opportunities for performance enhancements.

Tune systems for optimal performance and characterize systems on multiple platforms.

Coordinate with client and team members and resolve issues, reduce risk, and enhance user satisfaction.

Support project lifecycle from commencement to completion.

Troubleshoot system operating deficiencies and assess corrective alternatives.

Interact with program area staff to take corrective action against system warranty issues.

Write content for new policies, procedures, and services.

Coordinate with application services and to implement all integration strategies and administer integration of all applications.

Provide support to all window applications and ensure appropriate integration of various technologies.

Maintain knowledge on all new technology and provide required training and coordinate with various teams to provide support to all new acquired sites.

Active Secret clearance or ability to obtain.

Must have one of the following approved DOD 8570 IAT II certifications upon hire:

CCNP Security

CySA+

GICSP

GSEC

Security+ CE

SSCP

CND

At least one of the following computing environment certifications required upon hire:

Windows

Linux

Candidate must possess a minimum of 3 years relevant experience.

Must be able to multi-task multiple high priority items with the ability to properly prioritize.

Must be willing to travel a minimum of 90%, work weekends, and nights.

Previous experience in customer support, or related fields involving interaction with people