Sr. Facility Contract Billing Manager

SR. FACILITY CONTRACT MANAGER

Location: Remote, United States Compensation: $100,000-$115,000 DOE

JOB SUMMARY

Under the direction of the Director of Revenue Cycle Administration, the Sr. Facility Contract Manager leads the Facility Contract Administration team, overseeing contract billing, customer accounts, accounts receivable, compliance, quality, and staff development. This role provides strategic and operational leadership to ensure billing accuracy, strong collection performance, process improvement, regulatory compliance, and effective collaboration with internal departments and facility customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Leadership and Staff Development: Lead and develop Supervisors and staff through coaching and performance management. Set performance goals and drive accountability. Partner with HR on hiring, staffing, employee relations, and succession planning. Foster a high-performing, customer-focused culture. Ensure effective onboarding, training, and staff development. Operational Management: Oversee daily contract administration operations and team performance. Manage workloads, staffing, and customer commitments. Monitor productivity, collections, aging, and account activity. Ensure timely and accurate billing, cash applications, and account follow-up. Resolve complex billing and customer issues. Maintain and improve departmental processes, controls, and SOPs. Revenue Cycle and Financial Oversight: Monitor revenue cycle performance and implement corrective actions. Partner with leadership to set goals and performance targets. Ensure accurate contract and billing system configuration. Oversee audits to maintain billing accuracy and quality. Improve financial outcomes, efficiency, and revenue cycle controls. Customer and Stakeholder Management: Serve as the primary contact for contract billing and account matters. Lead customer meetings, account reviews, and issue resolution efforts. Partner with internal teams to address operational and customer needs. Support collection activities for delinquent accounts. Build and maintain strong customer relationships. Compliance and Quality Assurance: Ensure compliance with company policies, contracts, billing requirements, and HIPAA standards. Oversee audits, quality reviews, and corrective actions. Monitor contract and customer billing requirements. Implement controls and process improvements to reduce risk and improve accuracy. Complete required security training and report concerns promptly. Reporting, Analytics, and Process Improvement: Analyze data and report on performance, trends, and improvement opportunities. Lead projects, system implementations, and process improvements. Identify automation and reporting enhancements to improve efficiency and customer experience. Support organizational change initiatives. Maintain accurate records and documentation.

OTHER DUTIES

Lead assigned projects and initiatives. Present data and updates at client, employee, and leadership meetings. Support Supervisors with timekeeping and employee matters. Adapt to changing business and customer needs. Travel as needed and perform other assigned duties in accordance with company policies.

QUALIFICATIONS

Education: Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field. Relevant healthcare revenue cycle, billing, compliance, finance, or management certification preferred. Experience: Minimum five years of healthcare revenue cycle, contract billing, accounts receivable , or related experience required. Minimum three years of progressive leadership experience managing supervisors and/or professional staff required. Experience managing customer relationships, contractual billing processes, and operational performance metrics preferred. Experience in medical transportation, emergency medical services, healthcare finance, or contract management strongly preferred. Working knowledge of Medicare, Medicaid, hospice, diagnosis-related groups (DRGs), prospective payment systems (PPS), insurance billing, and/or contract billing preferred. Knowledge, Skills, and Abilities: Proven leadership and team development skills. Strong knowledge of revenue cycle operations, billing, and accounts receivable. Ability to interpret contracts, billing requirements, and reimbursement methodologies. Skilled in data analysis, problem-solving, and process improvement. Strong organizational, project management, and communication skills. Proficient in Microsoft Office and business systems. Knowledge of HIPAA, confidentiality, and information security requirements. Collaborative, customer-focused, and able to build strong relationships. Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options.

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