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PED Systems Analyst Support

Apolis

PED Systems Analyst Support

Location: Seattle, WA (Onsite) Duration: Long Term Contract

Basic Qualifications:

  • Helpdesk and account provisioning experience
  • Ability to deal with ambiguity and be flexible in both schedule and workflow
  • Attention to detail
  • Willingness to learn and maintain a positive attitude
  • Experience in communication with customers or external parties
  • Working knowledge of Service Now, Jira, Meraki, and Splunk
  • Remote management skills
  • Software distribution experience
  • General network troubleshooting skills

Preferred Qualifications:

  • Experience with financial, payments, or fraud detection systems
  • POS support experience, especially with Oracle Simphony

Role and responsibilities:

  • Provide support for PED rollout
  • Document and share the steps of resolutions
  • Ensure operational stability and minimal downtime of core retail payment systems daily
  • Show empathy to store partners and always seek ways to serve them better
  • Establish cross-functional, collaborative relationships with business, technology, and store partners
  • Communicate complex ideas and concepts to non-technical peers and customers
  • Effectively manage and partner with technology vendors to deliver against business objectives
  • Uphold company policies and legal/regulatory requirements
Apolis
Vacancy posted 4 days ago
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