Customer Service Agent - REMOTE

Description American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

• Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
• Deliver a simple customer experience with every interaction
• Trouble-shoot and problem solve situations that may be outside standard procedures
• Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends. Requirements American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

• Ability to demonstrate strong communication and interpersonal skills
• Basic software and web knowledge, and the ability to pick up new technology quickly
• Work well with others, and be willing to help team members
• Ability to problem solve
• High attention to detail
• Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

Benefits What’s in it for You

• Work-life balance – We offer set schedules that are flexible
• Potential for advancement within the organization

• Benefit Package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Company paid disability insurance
• Paid Holidays
• Paid Time Off
• 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
• $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.