Strategic Accounts Manager (with Healthcare Agency Experience)

Job Description

Job Description

The Fit:

We seek individuals who will thrive in a fast-paced, high-energy and collaborative environment. If you take pride IN your work, are HIGH-PERFORMING and seek to creatively strategize, this is the position for you.

The Company:

Core MedStaff is a leading provider of per diem and travel nurse professionals in the greater Los Angeles area. We distinguish ourselves through our commitment to quality and integrity in our business practices, our unique appreciation for the contributions made by our team members and the one-on-one relationships we develop with everyone we serve.

We believe that our staff defines and represents the quality of our services. We are seeking like-minded team players who understand the staffing industry and want to make an immediate impact.

The Position:

Manager, Strategic Accounts

Why you’re here:

The Manager, Strategic Accounts is a key strategic and operational position focused on business and account development with the ultimate goal of maximizing growth for the organization. The Manager, Strategic Accounts will assist with delivering a program that meets client expectations and business requirements. He/she will be at the forefront of our client and nurse relationships, ensuring seamless communication and satisfaction. In this fast-paced environment, you will play a crucial role in managing accounts, fostering strong partnerships, and ensuring the best match between healthcare facilities and our dedicated nursing professionals. He/she will be responsible for assisting the organization with programs, policies, initiatives and workflow systems to ensure our team is meeting their revenue and quality goals.

How big is your job:

The Manager, Strategic Accounts drives revenue and relationships in Travel and Strategic Accounts. This role orchestrates the delivery of all areas in the Travel order fulfillment process, paves revenue opportunities and forges critical client relationships to build client loyalty and support the Company's growth strategies. By leveraging the client base and cultivating Company resources, this role will establish Core MedStaff as an invaluable business and service partner. The Manager, Strategic Accounts reports to the Director of Strategic Partnerships.

Here’s what you’ll do:

• Deliver exceptional account management to ensure utmost client satisfaction, surpass contractual commitments, and fulfill both client and business objectives seamlessly.
• Lead with passion through the entire recruitment process, ensuring every travel order is met with enthusiasm and dedication.
• Keep a close eye on open orders, carefully prescreen candidates, conduct insightful interviews, and manage candidate submissions with finesse.
• Champion client interviews, offers, and renewals with a personalized touch.
• Make client visits memorable and impactful, nurturing relationships and swiftly resolving any issues that arise.
• Dive into the world of travel, acting as the bridge between recruiters and clients, fostering relationships and ensuring smooth communication.
• Infuse policies, procedures, and programs with a customer-centric approach to guarantee a service suite that exceeds expectations.
• Keep the lines of communication open daily, understanding and addressing client needs, expectations, and performance aspirations.
• Stay up to date with contractual obligations and drive efforts to not just meet but exceed them with enthusiasm.
• Embrace and master client policies and procedures, demonstrating a deep understanding and commitment to their success.
• Tackle travel-related challenges with flair, employing both creativity and analytical prowess to find innovative solutions.
• Inspire and guide recruiters towards excellence, motivating them to go above and beyond in meeting client requirements.
• Harness the power of cutting-edge order management and applicant tracking systems, ensuring efficiency and effectiveness in every step.
• Spot opportunities for growth and expansion, seizing new orders and business avenues with enthusiasm.
• Cultivate authentic relationships that position Core MedStaff as the top choice for travel nurses, winning preferential treatment.
• Collaborate closely with Human Resources and Compliance (HRC) and recruiters to ensure every travel file meets and exceeds contractual obligations promptly.
• Extend a warm welcome to travelers, assisting with their on-boarding for each assignment with care.
• Uphold and enforce timekeeping policies and procedures with diligence, ensuring compliance across the board.

A little bit about your work style:

• Adheres to a culture of professionalism, operational excellence and drives for results.
• Prioritizes changing demands, multi-tasks and creatively meets deadlines in a dynamic but independent environment.
• Assumes and executes additional responsibilities as assigned.
• Customer focused. Dedicated to establishing and maintaining effective relationships with internal and external customers and exceeding performance expectations.
• Presents the unvarnished truth in an appropriate and constructive manner.
• Organizational agility. Knows how to get things done both through formal channels and informal methods.
• Enjoys diverse relationships – relates well to a wide variety of diverse styles, types and personalities. Open to differences.
• Knower of nothing, learner of everything.
• Laughs at the occasional work overload and punches through.

Here’s what you’ll bring to the table:

• Bachelor's degree preferred in a related field.
• Minimum 5 years of staffing and recruitment experience with at least 3 years in a business development and/or sales role. Account management experience is a plus!
• Ability to take ownership and resolve issues in a wide range of business areas and functions.
• Excellent communication, listening and interpersonal skills. Ability to build trust, maximize relationships and interact with all levels is essential.
• Excellent writing skills. Articulate and focused.
• High level capacity to collaborate and influence across teams.
• Strong forward planning skills.
• Strong computer and MS suite skills. Ability to research and master a variety of social media and online creative tools.
• Must be highly organized with strong attention to detail.
• Unquestionable integrity, credibility and character. Demonstrated high moral and ethical behavior.
• Able to thrive in a fast-paced environment; persuasive and upbeat.
• Strong believer in documentation and details.
• Self-starter with excellent interpersonal, organizational and follow-through skills.
• A highly motivated and relentless competitor who has a proven record of growing sales.
• A passion for SOMETHING strongly desired.
• An open mind and willingness to learn and grow.

Our policy requires pre-employment background and reference checking and testing.

Core MedStaff reserves the right to change or modify job duties and assignments at any time. The above job description in not all encompassing. Position functions and qualifications may vary depending on business necessity.

Core MedStaff is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a Core MedStaff HR representative to request such an accommodation.

This Manager, Strategic Accounts position is classified as exempt under the Fair Labor Standards Act (FLSA). As an exempt employee, you will be paid on a salary basis and are not eligible for overtime pay. This leadership role involves significant management responsibilities, strategic decision-making, and regular exercise of independent judgment in developing and maintaining client relationships, driving revenue growth, and ensuring service delivery excellence. The position requires specialized knowledge of healthcare staffing and account management practices. As a Manager, Strategic Accounts, you will be expected to work the hours necessary to meet client needs and business objectives, which may include working beyond standard hours to accommodate client schedules, attend meetings, conduct site visits, and respond to time-sensitive client requirements. Your compensation reflects the professional nature of this role and the flexibility required to ensure client satisfaction and business success.

What We Do:
Core MedStaff focuses on RN staffing in Los Angeles. Located in the HEART of the city, we provide Per Diem, Local-Travel and Custom Assignments for part- and full-time Registered Nurses. We facilitate the perfect fit between your talents and our clients’ opportunities.

Why Choose CORE:

We are the LA Market experts in nursing. By targeting Los Angeles and working solely with Registered Nurses, our market expertise has made us the GO-TO provider for healthcare facilities & Registered Nurses in Los Angeles.

Company Description

What We Do:\r\nCore MedStaff focuses on RN staffing in Los Angeles. Located in the HEART of the city, we provide Per Diem, Local-Travel and Custom Assignments for part- and full-time Registered Nurses. We facilitate the perfect fit between your talents and our clients’ opportunities. \r\n\r\nWhy Choose CORE:\r\n\r\nWe are the LA Market experts in nursing. By targeting Los Angeles and working solely with Registered Nurses, our market expertise has made us the GO-TO provider for healthcare facilities & Registered Nurses in Los Angeles.