Deposit Operations Manager

Job Description

Job Description

SUMMARY

The Deposit Operations Manager is responsible for the administration and efficient daily operation of a full-service Deposit Operations department in accordance with the Bank’s objectives. Provides a superior level of customer relations and promotes the service culture through coaching, guidance and staff motivation; oversees day, night and month end processing operations of host and core processing systems. Provides leadership, training and supervision; delegates day-to-day operations to staff. Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.

ESSENTIAL DUTIES

1. Reinforces the application of superior customer service through his or her example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations with all staff members.
2. Ensures that all department functions operate effectively, efficiently and securely within established deadlines and service levels; directs the activities of support personnel for computer operations, and all other related areas; identifies, recommends, and implements techniques and methods to improve operational procedures to ensure efficient, timely and reliable job and system performance.
3. Responsible for efficiencies and upgrades within the department.
4. Thorough knowledge of bank services and products including but not limited to: all personal accounts; all interest bearing personal accounts; certificates of deposit; bounce protection; business products & services; GBC Select benefits; Synergy information & benefits; automated/electronic services; commercial checking accounts; internet banking for business & personal use; IRAs; HSAs; all other Bank services.
5. Responsible for accurate and successful end of year processing, including but not limited to, transmission of all tax files to the IRS according to predetermined schedule.
6. Successful completion of internal training classes.
7. Attends IBA classes and seminars as requested.
8. Completion of all annual training requirements.
9. Cross-sells the Bank’s products and services, referring customers to appropriate staff as indicated.
10. Provides effective customer service and assists in resolving problems within given authority.
11. Records, files, scans documents, updates information, prepares wire transfers and sorts mail or reports as required.
12. Answers telephones and directs callers to proper Bank personnel when necessary.
13. Types routine letters, reports and forms.
14. Maintains files, copies and faxes documents, and orders and distributes supplies.
15. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
16. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
17. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
18. Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
19. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
20. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
21. Processes, solves and answers complex customer transactions, problems or inquiries.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree from a college or university; or related experience and/or training; or the equivalent combination of education and experience. Work-related experience must consist of branch management operations and/or supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
• Caring, Professional & Responsive.
• Friendly and people oriented.
• Experience, knowledge and training in progressively responsible management and supervisory activities.
• Knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
• Advanced typing skills to meet production needs of the position.
• Advanced math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
• Ability to deal with complex problems involving multiple facets and variables in standardized situations.
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for 2 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to work with little to no supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.