Sales Associate

Sales Associates are responsible for delivering world‑class service, achieving sales goals, and maintaining merchandising standards in a fun and fast‑paced retail environment. They report directly to the Store Team Leader and other members of management. Sales Associates provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, maintaining the sales floor, and cleaning throughout the store. Key Responsibilities Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service. Greet and welcome every customer warmly and with enthusiasm. Understand customer needs by asking open‑ended questions. Explain product features and benefits in relation to the customer’s needs by providing in‑depth product knowledge. Suggest additional items to build onto sales by utilizing effective selling techniques. Thank the customer sincerely and invite them to return and shop with us again. Be a TPS brand ambassador. Build customer loyalty by being friendly, attentive, and respectful of customers. Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times. Maintain professional presentation in attire, demeanor, appearance, and compliance with company dress code. Support all sales efforts and initiatives across all business channels to maximize company sales. Consistently capture accurate and valid customer information at the POS. Maintain awareness of all current promotions and process them correctly at the Point of Sale. Enthusiastically participate in training and development as required, utilizing all training resources. Prepare incoming product for the sales floor by following instruction and guidance from supervisors. Merchandise product following company visual guidelines and visual standards. After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations). Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position. Maintain store maintenance and cleanliness standards. Complete all other tasks as directed by store management within the assigned time frame. Comply with all company policies and procedures. Job Requirements Previous experience in specialty retail is preferred but not required. Ability to work a flexible schedule, including nights, weekends, and holidays. Ability to multitask while remaining attentive to customers and flexible to the needs of the business. Ability to work well in a team environment. Proficiency in using Microsoft Office and POS systems. Ability to stand for long periods of time. Professional conduct, demeanor, and attire in compliance with company dress code. Ability to lift and mobilize medium to large items up to 50 lbs. while utilizing appropriate safety techniques. #J-18808-Ljbffr