Network Engineer

Agency State Board of Elections Division State Board of Elections Job Classification Title Network Engineer (NS) Position Number 65043885 Grade DT11 About Us The N.C. State Board of Elections is the statewide agency that supervises elections administration, enforces campaign finance requirements, and conducts associated investigations. The State Board ensures uniform implementation of state and federal election laws and appoints local officials serving on county boards of elections. The board is composed of 5 individuals appointed by the State Auditor from list of nominees submitted by the chairs of the two political parties having the highest number of registered affiliates. Agency staff are civil servants subject to the State Personnel Act. Description of Work Knowledge Skills and Abilities/Management Preferences A comprehensive understanding of network architecture, computer systems, and related technologies, functions, capabilities, and software including a strong knowledge of networks, routing and switching, network operating systems, systems programming, database and system administration, operating systems, security systems, communication systems, and application architecture. Thorough knowledge of the principles and practices of electronics engineering, and network and electronic devices and systems, and a proven ability to determine communications needs and specify equipment and systems to meet these needs. The ability to plan and implement solutions with various technologies, systems, and software, while effectively comprehending their interrelationships, functionality, communications, and connectivity. A thorough knowledge of computer systems and have proven experience in: (1) troubleshooting defects, failures, and errors, and in (2) recommending and implementing remedial action. A comprehensive understanding of implementing, supporting, and troubleshooting a secure network architecture via the configuration of VMware, Azure, AWS, Cisco, and Dell products. 3 to 5 years of AWS/Azure experience supporting VPN connectivity and SaaS applications within a Cisco environment. Proficient in wireless networking concepts, TCPDump, Wireshark, and Linux for the capturing and monitoring of network traffic. Experience supporting VoIP, IP Telephony and Unified Messaging (UM) including Quality of Service (QoS) management Knowledge of Wireshark, TCPDump, ngrep and other debug tools and applications for capturing data and monitoring network. In depth understanding of Wifi networks experience with multiple switches and routers preferred. CCNA, MSCE certifications recommended but CCNP, CISSP certifications are a plus. An ability to utilize Microsoft Server roles such as Active Directory, DNS, DHCP, Group Policies, Snapshots, backups and restores of operating software and user data. Knowledge and proficiency with server operating system versions including Microsoft SQL Server, including end-of-life through the latest releases (e.g. SQL Server 2008 R2, 2012, 2014, 2016, 2017), as well as infrastructure virtualization technologies. The ability to identify potential hardware failures, implement new hardware, resolve hardware failures, and document failure recoveries. The ability to work an irregular schedule occasionally to accommodate periodic system updates/upgrades, maintenance and/or emergency needs. Experience in Cloud Architecture and design [Azure and AWS preferred]. Experience with participating in application and infrastructure support processes for high profile, mission critical applications. Ability to identify and analyze reoccurring problems and serve as an expert in designing system infrastructure. Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success. Excellent technical documentation and consultative skills to support complex projects. Skill and knowledge in a highly specialized area of systems analysis and development. Ability to provide expertise and consultation on technical issues to management. Knowledge of new or existing technologies to develop solutions and ability to consult with other specialists, analysts, technicians, and vendors. Design and implement security policies to work in conjunction with the agency security plans and processes. Knowledge of network security best practices and CIS controls. The ability to work an irregular schedule occasionally to accommodate periodic system updates/upgrades, maintenance and/or emergency needs. Managers Preferences Ability to set up and manage an Azure cloud IaaS environment . Description of work *Recruitment Range $91,600 - $122,000 * Supports Information Technology Network Executing complex engineering work in supporting Information Technology Infrastructure to include Database, Server, Networking, Equipment, Architecture and Design, in order to meet the voice, data and video communications needs of the agency. Ensures all data is properly collected, stored, and secured, using tools that analyze performance metrics, service levels, server status, and system outages. Implement and maintain network architecture, switch programming, agency firewalls, and Disaster Recovery (DR) testing and documentation that includes scheduling, performing and verifying system backup processes for all systems. Works with outside vendors as needed to purchase necessary equipment, modify systems and/or complete programming updates Monitors network performance (availability, utilization, throughput and latency) and test for weaknesses. Follows operational standards and policies for the department, and recommends updates when appropriate. Follows the Disaster Recovery and Business Continuity Plan, including an Incident. Response Plan and a Continuity of Operations Plan (COOP), when emergencies occur Analyzing systems errors or anomalies, as well as specific network performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service Troubleshooting APIand other system issues at a per-packet level via packet trace and sniffer analysis. Provides Strategic Input for Agency IT Strategy Provides input for current and long-range system requirements and evaluate alternative business solutions and strategies, taking into account current capacities and functional limitations with regard to hardware/software and upcoming advancements in technology. Works with outside vendors as needed to purchase necessary equipment, modify systems and/or procure new equipment and new methods of telecommunications. Regularly researches past, current, and emerging technologies, evaluating their impact on agency operations, and make informed recommendations based on what is learned. Formulating and implementing monitoring, policies, procedures and standards relating to network management Document and maintain a current repository of the network topology of the agency’s information technology systems The employee must develop and maintain a single source of truth for the network topology and implementation of the network in a documentation that is easily digestible by audiences of a variety of technical skillsets. The employee must provide documented approaches that other employees and management can implement for locating and correcting network issues. The employee must provide training on these documented approaches. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or another related information technology field; or an Associate’s degree and two (2) years of related work experience in computer systems networking and maintenance; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. #J-18808-Ljbffr State of North Carolina