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Client Experience Lead, Service & QA Excellence

John Hancock

John Hancock in Boston, Massachusetts, seeks a leader to manage Client Service Representatives and Quality Assurance professionals. The ideal candidate will excel in people leadership and operational discipline within a financial services context. The role involves driving team performance, ensuring exceptional service delivery, and reinforcing compliance with regulatory standards. Candidates should have strong client service experience and relevant FINRA licenses. Join a company that values diversity and supports your career growth. #J-18808-Ljbffr John Hancock

Vacancy posted 4 days ago
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