Client Engagement Specialist

Job Description

Job Description

At North Georgia Family Lawyers, we understand that the first client interaction is pivotal, setting the tone for their entire journey. As a Client Engagement Specialist, you'll be at the heart of this process, offering a human touch to those navigating the complexities of family law. This isn't a cold-calling position—it's a chance to forge meaningful connections, empower clients to make informed decisions, and directly influence the firm's growth.

You'll guide prospective clients through their initial concerns, helping them understand the firm's services and how we can best support them. Your role is to ensure they feel heard and valued from the first contact. We value professionals who are not only emotionally intelligent and empathetic but also have a knack for clear communication and relationship-building. With a base salary of $40,000 plus commissions, on-target earnings can range from $90,000 to $120,000. We also offer performance bonuses, paid training, and the potential for a flexible schedule. If you're ready to make a difference in a mission-driven environment, we want to hear from you. Compensation:

$40,000 base salary + Commission

Responsibilities:

• Engage with prospective clients to understand their needs and explain how our services can support them.
• Guide clients through their initial inquiries, ensuring they feel heard and valued from the first interaction.
• Collaborate with the legal team to ensure seamless communication and service delivery for each client.
• Maintain accurate and up-to-date records of client interactions in our CRM system.
• Develop and implement strategies to enhance client engagement and satisfaction.
• Provide feedback to the management team on client experiences to drive continuous improvement.
• Participate in team meetings to share insights and contribute to the firm's growth strategies.

Qualifications:

Who We’re Looking For:

• Proven Compassionate, Consultative Relationship-Builder.

Qualifications

• Minimum of 2+ years of sales experience , preferably in legal, professional services, or a client-centered industry.
• Proven ability to  convert warm and cold leads into paying clients, with a track record of meeting or exceeding conversion targets.
• Strong understanding of  family law terminology and processes (training provided for firm-specific procedures).
• Exceptional  phone communication and active listening skills , with the ability to convey empathy and professionalism during sensitive client discussions.
• Demonstrated ability to  manage and track leads using  MyCase or similar CRM systems.
• Results-oriented mindset with the ability to  meet performance goals (20% conversion rate/15 new clients per month).
• Excellent  time management and organizational skills to balance follow-ups, consultations, and documentation.
• Strong  emotional intelligence and  conflict-resolution skills , particularly when working with clients in distressing or high-conflict family situations.
• Proven ability to  work independently while maintaining collaboration and communication with attorneys and support staff.
• Comfortable handling  high call volumes and maintaining a professional demeanor under pressure.
• Ability to  identify client needs and clearly communicate how the firm’s services can provide solutions.
• Competence in  data entry, note-taking, and case documentation to ensure accurate recordkeeping in client management systems.
• Goal-driven personality with a commitment to continuous improvement and learning.
• High level of  confidentiality and discretion when handling sensitive client information.
• Positive, team-oriented attitude with a willingness to contribute to the firm’s culture of client service excellence.

Education & Experience

Education:

• Bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field  preferred , or an equivalent combination of education and proven sales experience.
• Coursework or certification in  sales, client relations, or legal studies is an asset.
• High school diploma or GED required.

Expertise:

• 2+ years of professional sales or client intake experience , ideally in a  legal, financial, or professional services  environment.
• Working knowledge of  family law concepts and terminology , or the ability to learn quickly through provided training.
• Proficiency in  CRM software , preferably  MyCase , for tracking leads, documenting communications, and monitoring conversion metrics.
• Demonstrated success in meeting or exceeding  monthly sales or conversion goals in a performance-based environment.
• Strong understanding of  consultative sales techniques , including needs assessment, objection handling, and closing strategies.
• Experience managing  confidential client information with professionalism and discretion.
• Familiarity with  law firm operations and collaboration within a legal team (attorneys, paralegals, and support staff).
• Excellent  verbal and written communication skills , especially over the phone, with an emphasis on empathy and professionalism.
• Comfortable using  Microsoft Office Suite ,  Google Workspace , and standard office technology to support daily operations.

About Company

Why Join Us?

At North Georgia Family Lawyers , we believe the first client conversation sets the standard for everything that follows. We are building a high-caliber team of professionals who combine emotional intelligence, sound judgment, and exceptional communication to help prospective clients take decisive action during some of the most important moments of their lives.

This is not a transactional role. It is a high-impact opportunity for someone who can build trust quickly, communicate value with confidence, and elevate the client experience while contributing directly to firm growth.

We offer a performance-driven, high-expectation environment where excellence is recognized, strong results are rewarded, and meaningful contributions matter. For the right candidate, this is an opportunity to join a respected, growing firm and play a critical role in its continued success.